Application Analyst-Oracle Fusion HCM-Hybrid

Mayo Clinic•Rochester, MN

6d•Hybrid

About The Position

This position is Hybrid, meaning you will have to live within 100 miles of one of our main sites, Jacksonville, FL; Scottsdale, AZ or Rochester, MN within 12 months of starting the position. Relocation assistance is available. Application Analysts support the long-term goals of the Office of Administrative System Transformation (OAST) through consultation, process improvement and digital transformation. Responsible for providing the functional expertise on OAST software applications, evaluating business processes, making recommendations, developing innovative solutions, and improving processes using digital standards and technology. Supports software programs or modules across multiple business and/or other functions. Understands the business environment and the impact IT can have on the business environment. Provides analysis and support for installed systems as well as system implementation and integration projects that require systems analysis, design, testing and implementation for specific modules or applications. Optimizes the application and end to end processes to achieve efficiency and enhanced end user experience. Maintains knowledge of existing systems and core domain operations (e.g., Finance, Human Resources, Supply Chain Management, Scheduling) and is certified in the vended application, as required. Understands strategic product direction to inform Mayo product roadmaps. Configures, designs, develops, or modifies applications via vendor tools or augmented tools developed within Mayo Clinic and is able to validate data integrity of changes introduced. Validates system changes align with stakeholders’ needs / requirements to ensure completeness, correctness, and clarity. Validates solution to ensure it satisfies the stated requirements. Provides software quality assurance services for projects and systems and ensures regulatory compliance as it applies to software support for the business areas served. Resolves customer problems with software and responds to requested improvements and enhancements. Provides or reviews content for updating FAQs, job aids, and training materials. Research requests to determine scope, size, and impact. Works with customers to elicit requirements through a variety of techniques. Functions as a liaison between clinical, business, and technical areas throughout the lifecycle of the system, including transformation efforts. Supports and participates in data governance, reference data management, and/or data standards. Participates actively in business meetings, which may include participants of various levels and roles throughout Mayo Clinic. Possesses ability to logically translate and disseminate technology insights to non-technical stakeholders. Builds credibility and rapport with customers to understand their needs. Manages small- to mid-sized projects. Contributes to software and end-to-end process testing activities. May be required to provide 24/7 on-call support.

Requirements

Bachelor’s degree with minimum of 4 years of relevant experience, or H.S. Diploma and 8 years of relevant experience.
Relevant experience is considered in administrative areas such as HR, Finance, Supply Chain, Healthcare, or Information Technology.
Must be customer-service oriented.
Timely in responses to requests for service/information.
Able to manage multiple tasks, teams and/or priorities.
Able to work independently.

Nice To Haves

Oracle Fusion HCM experience
Experience with Oracle HCM quarterly release management and testing
Experience with Visual Builder, OGL, HCM Configuration and OIC/BIP
Previous healthcare experience and knowledge of administrative systems
Knowledge and experience with project management, systems analysis and design, software testing, process management or engineering, systems documentation preparation, and data management and analysis

Responsibilities

Support the long-term goals of the Office of Administrative System Transformation (OAST) through consultation, process improvement and digital transformation.
Provide functional expertise on OAST software applications.
Evaluate business processes, make recommendations, develop innovative solutions, and improve processes using digital standards and technology.
Support software programs or modules across multiple business and/or other functions.
Understand the business environment and the impact IT can have on the business environment.
Provide analysis and support for installed systems as well as system implementation and integration projects that require systems analysis, design, testing and implementation for specific modules or applications.
Optimize the application and end-to-end processes to achieve efficiency and enhanced end-user experience.
Maintain knowledge of existing systems and core domain operations (e.g., Finance, Human Resources, Supply Chain Management, Scheduling) and be certified in the vended application, as required.
Understand strategic product direction to inform Mayo product roadmaps.
Configure, design, develop, or modify applications via vendor tools or augmented tools developed within Mayo Clinic and validate data integrity of changes introduced.
Validate system changes align with stakeholders’ needs / requirements to ensure completeness, correctness, and clarity.
Validate solution to ensure it satisfies the stated requirements.
Provide software quality assurance services for projects and systems and ensure regulatory compliance as it applies to software support for the business areas served.
Resolve customer problems with software and respond to requested improvements and enhancements.
Provide or review content for updating FAQs, job aids, and training materials.
Research requests to determine scope, size, and impact.
Work with customers to elicit requirements through a variety of techniques.
Function as a liaison between clinical, business, and technical areas throughout the lifecycle of the system, including transformation efforts.
Support and participate in data governance, reference data management, and/or data standards.
Participate actively in business meetings, which may include participants of various levels and roles throughout Mayo Clinic.
Possess ability to logically translate and disseminate technology insights to non-technical stakeholders.
Build credibility and rapport with customers to understand their needs.
Manage small- to mid-sized projects.
Contribute to software and end-to-end process testing activities.
May be required to provide 24/7 on-call support.