Application Analyst III

Old National Bank•Evansville, IN

2d•$77,900 - $153,000

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Requirements

Bachelor’s degree in computer information systems, or related technical discipline, or equivalent work experience
5–6+ years of experience supporting mortgage systems, preferably Black Knight, including configuration and/or development of in-house mortgage applications.
Strong understanding of banking operations, application support practices, and production issue triage.
Ability to document requirements, validate data, coordinate testing, and communicate clearly with technical and non-technical audiences.
Strong analytical, problem-solving, organizational, and follow-up skills.
Ability to manage competing priorities, urgent issues, and stakeholder expectations in a fast-paced environment.
Ability to travel and stay overnight as needed.

Responsibilities

Support and Manage Current Applications: Develop in-depth conceptual and practical knowledge of appropriate software applications used and supported by the Mortgage line of business. Continually build product knowledge of existing product features and product requirements. Manage, coordinate, and provide consultative support to the day-to-day functioning of business line clients. Provide superior customer service to external/internal clients, including response to incidents, proactively notifying customers of issues, assessing and communicating business impact, and identifying root cause. Lead monitoring and testing of new releases and systems, as well as changes and fixes to existing systems, to ensure effective implementation. Analyzes system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes. Communicate and address complex application problems/issues and planned resolution to key stakeholders, including management, development teams, end users and unit leaders. Clearly communicate complex technical solutions in a manner that is understandable to internal customers and other partners. Must be able to understand, generate, and amend technical documentation in addition to completing formal process documentation.
Facilitate enhancements in line with changing business needs: Create and foster partnerships with internal stakeholders to develop a solid knowledge base of the business, including needs and opportunities specifically related to application/IT platform solutions. Formulate and define scope and objectives for changes through research and fact-finding combined with an understanding of business systems and industry standards; documents requirements. Research and review new or upgraded application functionality with business partners to help them prepare appropriate training and procedures updates. Develop and cultivate relationships with vendors and external industry contacts; work closely with vendors to ensure third party applications operate as documented. Provide intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes.
Compliance and Risk: Prepare documentation of changes for internal and external auditors, and other regulatory agencies, as needed. Maintains current knowledge of industry developments including changes in technology and regulations. Review and monitor analytics, statistics, and relevant data/information.