EPIC - Application Analyst II
About The Position
Reporting to the Inpatient Clinical or Ambulatory Manager, this individual will demonstrate comprehensive knowledge of computer systems and applications. They will be proficient in all skills required to facilitate complex application and system enhancements or replacements. Excellent customer service, highly effective written/verbal communication, and interpersonal skills are essential. An advanced understanding of JHM, along with advanced proficiency in creating detailed documentation (system design, procedures, processes, data flow) is imperative. The ability to support multiple concurrent projects and/or application modules is necessary. Responsibilities include analysis, design, application configuration, development, testing, and implementation. The Applications Analyst II works independently, relying on experience and judgment to plan and accomplish tasks. Days and hours worked may be variable.
Requirements
- Associate's Degree in education or health related field with educational courses
- Professional certification(s) and/or equivalent combination of education and experience
- Three (3) year operational experience in a clinical or healthcare business operations setting or three (3) year in Information Technology.
- General understanding of the work flows in clinical or healthcare business operations.
- Complete education and pass certification in assigned EPIC application module(s) within 120 days of completed education
Nice To Haves
- Baccalaureate Degree in education, information management or health related field with educational courses
- EPIC certification in the module(s) being represented
- Experience in EMR installations
Responsibilities
- Participates in the development and design of the application(s) for which there is an in-depth knowledge required of the assigned system
- Demonstrates comprehensive knowledge of computer systems, applications and interfaces
- Demonstrates proficiency in all skills required to facilitate complex application and system enhancements or replacements
- Analyzes and resolves complex system integration problems
- Creates pre - and post - project benchmarking metrics
- Demonstrates an advanced understanding of the JHM clinical and/ or business operations
- Demonstrates advanced proficiency in creating detailed documentation, including system design documentation, procedures, process and data flows, RFP's, project plans, and recommendations for system enhancements and replacements
- Demonstrates attention to detail in data gathering, specifications development and documentation and recording
- Communicates effectively with users, colleagues, and developers
- Provides estimates for moderate to complex work efforts
- Supports multiple concurrent projects and/or application modules, educates and coaches other team members and manages user expectations
- Manages tasks, resources, and project plans for team assignments
- May require specialized knowledge in a specific application / module / computer system
- Completes current process analysis and data flow mapping using standard tools to effectively document and communicate findings
- Ability to incorporate policies, procedures and specific clinical practice and/or business processing needs
- Completes approved system changes as specified and in a timely manner
- Performs system troubleshooting in a systematic manner and solves problems within the scope of his/her control in a timely manner
- Highly effective written and verbal communications and interpersonal skills to establish working relationships and education
- Strong organizational skills in managing multiple priorities
- Uses critical thinking skills regarding use of the clinical / business operations software applications
- Demonstrates understanding of the departmental and organizational technology strategies and objectives
- Develops project plans or task lists and reviews with project team regularly to manage timeline
- Follows best practice system/database design principles when developing applications or making changes
- Demonstrates expertise in technical design techniques for related software applications
- Proficiency in Microsoft Office applications - Excel, Word, PowerPoint, Outlook with proficiency in Microsoft Visio
- Demonstrates initiative, creativity, and flexibility in problem resolution
- Exercise good judgment
- Demonstrates commitment to excellent customer service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
