Application Analyst II - MyChart

Deaconess Health System•Evansville, IN

About The Position

We are seeking an experienced Application Analyst II – MyChart to join our Digital Technology Services (DTS) team. In this role, you will support, configure, and optimize Epic MyChart and related patient engagement applications that enhance the patient experience and improve access to care. You will collaborate closely with clinical, operational, and technical teams to deliver solutions that support patient communication, digital access, scheduling, and ambulatory workflows. This position is ideal for someone who combines strong technical expertise with a passion for improving healthcare through technology.

Requirements

Bachelor's degree in Information Systems, Healthcare, Business, or a related field, or equivalent combination of education and experience
Three or more years of experience supporting healthcare applications or enterprise systems
Experience troubleshooting, supporting, and maintaining application systems
Strong analytical, problem-solving, and critical-thinking skills
Ability to communicate effectively with both technical and non-technical stakeholders
Ability to manage multiple priorities in a fast-paced environment
Strong organizational skills and attention to detail
Commitment to teamwork, customer service, and continuous improvement

Nice To Haves

Experience supporting Epic MyChart or Epic Ambulatory applications
Epic MyChart certification or related Epic certification, or the ability to obtain certification
Experience with healthcare workflows, particularly patient access, ambulatory, or patient engagement processes
Knowledge of system integrations, interfaces, testing methodologies, and application lifecycle support
Experience with SQL, reporting tools, or data analysis
Previous experience working within a healthcare information technology environment

Responsibilities

Support, maintain, and optimize Epic MyChart and related patient-facing applications
Configure workflows that support patient engagement, scheduling, messaging, and digital access initiatives
Partner with clinical and operational stakeholders to gather requirements and translate business needs into effective system solutions
Troubleshoot and resolve application issues, including complex escalations
Support system upgrades, testing activities, and enhancement implementations
Participate in projects that improve patient experience, operational efficiency, and system performance
Ensure data integrity, application reliability, and compliance with organizational standards and best practices
Serve as a subject matter expert (SME) for assigned applications
Build and maintain MyChart functionality, including patient messaging, scheduling, and portal features
Analyze workflows and recommend system improvements that enhance usability and efficiency
Collaborate with DTS teams on integrations, interfaces, and data exchange processes
Create and maintain documentation, including workflows, build standards, and support materials
Follow established change management, testing, and production support procedures
Provide end-user support, education, and training as needed
Identify opportunities for application optimization and enhanced patient engagement

Benefits

A meaningful role that directly supports patient engagement and access to care
The opportunity to work with innovative healthcare technologies and Epic applications
A collaborative environment that values teamwork and continuous improvement
Professional development, Epic training, and career growth opportunities
Competitive compensation with opportunities for annual increases and bonuses
Tuition reimbursement
Onsite childcare centers (Infant through Pre-K)
Free access to fitness centers and health coaching resources
Comprehensive healthcare and retirement benefits
A workplace culture focused on innovation, service excellence, and making healthcare better for our patients and communities