Application Analyst I - Surgical Services

UHS•King of Prussia, PA

4d•Remote

About The Position

The Corporate Information Services Department is seeking a dynamic and talented Application Analyst I-Surgical Services. Working as a member of the Clinical Documentation team, the Application Analyst I-Surgical Services participates in technology implementations; and clinical, business and technical process analyses within the acute care setting with a goal to integrate and align applications within the UHS EMR standardly deployed throughout the enterprise. Works to resolve customer issues/concerns identified during times of implementation, optimization, or maintenance activities. Diagnoses and communicates problems within and across teams in order to facilitate resolutions to our facility IT and clinical end users in a timely manner.

Requirements

Associate’s degree required, Bachelor’s degree preferred.
One or more years clinical Information Services or relevant clinical experience.
Proficient with word processing, spreadsheet, and email software applications.
Working knowledge of computer systems analysis and programming techniques and procedures, including: consulting with users to determine hardware, software or system functional specifications; development and analysis of programs based on design specifications; familiarity with application development life cycle.
Basic knowledge of Information Services standards and quality methods and metrics.
A quick learner of software and information technology, and motivated to learn new applications and business operations.
Demonstrates excellent interpersonal communication and documentation skills, among facility customers and team members.
Demonstrates customer-oriented service excellence principals, as outlined in UHS corporate standards.
Basic knowledge of project management methods, business practices, and terminology.
Self-disciplined, able to work independently, but also able to take direction when necessary.
Self-motivated to identify and resolve issues, and in advancing personal knowledge.
Very organized and detail-oriented.
Flexible with time.

Nice To Haves

Surginet experience preferred.

Responsibilities

Regularly meets with users, vendors and IS staff to develop/modify system specifications.
Supports the implementations of applications and prepares the appropriate documentation.
Performs system testing and documentation for all phases of the application development life cycle.
Researches and resolves implementation-related Customer Support Center Tickets.
Adheres to appropriate UHS Project Management standards.
Ensures strict adherence to work plans, reporting all serious deviations to management.
Assists with the training of users in operating procedures for application.
Demonstrates understanding of perioperative workflow
Demonstrates analytical problem solving
Assists in performing routine system maintenance and builds, including major application upgrades.
Establishes and maintains regular communications with application teams and user community.
Adheres to UHS Service Level and Change Management Policies.
Researches and resolves Customer Support Center Tickets.
Provides on-call support as scheduled.
Maintains Service Excellence principles.
Prepares and submits status reports to supervisor as required.
Keeps management well informed of activities, needs, problems.