Application Analyst I -Revenue Cycle-Hybrid

Mayo Clinic•Rochester, MN

12d•$72,758 - $101,816•Hybrid

About The Position

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs. The Revenue Cycle Application Analyst I is primarily responsible for providing end users with fundamental technical support for the specific Epic application or set of Epic applications. This individual may coordinate, develop, train, and/or provide input in training design and development. This role is the central point of communication for an assigned set of users and will coordinate all activities on behalf of the IS organization. He/she assists with the analysis, recommendations for corrective actions and resolution of problems within the software applications, and provides support for normal maintenance of upgrades, and system maintenance. Provides effective application support by responding to help desk tickets and end-user requests (including being on-call support). Creates and executes test scripts for new system builds timely and effectively. Provides go-live support, upgrade support, and ongoing application support. Implements system updates and changes and communicates those changes to super users and end users and continuously improve the impact of training. Serves as a liaison between end users, subject matter experts, and vendor implementation team. Ability to work well in team environments. Functional knowledge of the associated application preferred. Demonstrated customer-oriented service excellence principals. Ability and experience understanding end user workflow and owning the technical components of that workflow. Self-motivated individual who can identify and resolve issues and advance personal knowledge. Demonstrated excellent interpersonal communication skills, among facility customers and team members. A quick learner of software and information technology, and motivated to learn new applications. Proficient with word processing, spreadsheet, and email software applications. Ability to execute complex tasks through organization and details driven approach. Ability to present in a virtual setting. The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that leadership retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Mayo Clinic.

Requirements

Bachelor's Degree OR Associate's Degree with 2 years' experience in business analysis.
Epic/Vendor Certification Required.
Proficient with word processing, spreadsheet, and email software applications.

Nice To Haves

Functional knowledge of the associated application.
Demonstrated customer-oriented service excellence principles.
Demonstrated excellent interpersonal communication skills, among facility customers and team members.
A quick learner of software and information technology, and motivated to learn new applications.
Healthcare Financial Management Association (HFMA) Certification.
Strong interest in process improvement.
Exposure to RPA tools.

Responsibilities

Provide end users with fundamental technical support for the specific Epic application or set of Epic applications.
Coordinate, develop, train, and/or provide input in training design and development.
Serve as the central point of communication for an assigned set of users and coordinate all activities on behalf of the IS organization.
Assist with the analysis, recommendations for corrective actions and resolution of problems within the software applications.
Provide support for normal maintenance of upgrades and system maintenance.
Respond to help desk tickets and end-user requests, including being on-call support.
Create and execute test scripts for new system builds timely and effectively.
Provide go-live support, upgrade support, and ongoing application support.
Implement system updates and changes and communicate those changes to super users and end users.
Continuously improve the impact of training.
Serve as a liaison between end users, subject matter experts, and vendor implementation team.
Work well in team environments.
Understand end user workflow and own the technical components of that workflow.
Identify and resolve issues and advance personal knowledge.
Execute complex tasks through organization and a detail-driven approach.
Present in a virtual setting.