Application Analyst I -Revenue Cycle-Hybrid

Mayo Clinic•Rochester, MN

9h•$72,758 - $101,816•Hybrid

About The Position

The Revenue Cycle Application Analyst I is primarily responsible for providing end users with fundamental technical support for specific Epic applications. This individual may coordinate, develop, train, and/or provide input in training design and development. This role serves as the central point of communication for an assigned set of users and coordinates all activities on behalf of the IS organization. They assist with the analysis, recommendations for corrective actions, and resolution of problems within software applications, and provide support for normal maintenance of upgrades and system maintenance. The role involves responding to help desk tickets and end-user requests, including being on-call. Responsibilities include creating and executing test scripts for new system builds, providing go-live and upgrade support, and ongoing application support. This position implements system updates and changes, communicates these changes to super users and end users, and continuously improves the impact of training. The analyst also serves as a liaison between end users, subject matter experts, and the vendor implementation team. Key attributes include the ability to work well in team environments, functional knowledge of the associated application (preferred), demonstrated customer-oriented service excellence principles, and the ability to understand end-user workflow and own the technical components of that workflow. The ideal candidate is a self-motivated individual who can identify and resolve issues, advance personal knowledge, and possesses excellent interpersonal communication skills. They should be a quick learner of software and information technology, motivated to learn new applications, and proficient with word processing, spreadsheet, and email software. The ability to execute complex tasks through an organized and detail-driven approach, and to present in a virtual setting, is also required. This description outlines essential job functions and is not exhaustive; leadership reserves the right to assign or reassign duties. Competent performance of essential duties with or without reasonable accommodation, commitment to effective customer service, integrity, and the ability to work productively as a team member are basic requirements.

Requirements

Ability to work well in team environments.
Demonstrated customer-oriented service excellence principles.
Ability and experience understanding end user workflow and owning the technical components of that workflow.
Self-motivated individual who can identify and resolve issues and advance personal knowledge.
Demonstrated excellent interpersonal communication skills, among facility customers and team members.
A quick learner of software and information technology, and motivated to learn new applications.
Proficient with word processing, spreadsheet, and email software applications.
Ability to execute complex tasks through organization and details driven approach.
Ability to present in a virtual setting.
Competently perform all essential duties of the position, with or without reasonable accommodation.
Demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group.

Nice To Haves

Functional knowledge of the associated application.

Responsibilities

Provide end users with fundamental technical support for specific Epic applications.
Coordinate, develop, train, and/or provide input in training design and development.
Serve as the central point of communication for an assigned set of users and coordinate all activities on behalf of the IS organization.
Assist with the analysis, recommendations for corrective actions, and resolution of problems within software applications.
Provide support for normal maintenance of upgrades and system maintenance.
Respond to help desk tickets and end-user requests, including being on-call.
Create and execute test scripts for new system builds timely and effectively.
Provide go-live support, upgrade support, and ongoing application support.
Implement system updates and changes and communicate those changes to super users and end users.
Continuously improve the impact of training.
Serve as a liaison between end users, subject matter experts, and the vendor implementation team.
Work well in team environments.
Understand end user workflow and own the technical components of that workflow.
Identify and resolve issues and advance personal knowledge.
Execute complex tasks through organization and a detail-driven approach.
Present in a virtual setting.