Application Analyst - Emergency Services (ASAP)

The Nebraska Medical Center•Omaha, NE

1d•Hybrid

About The Position

This is a high-impact role supporting Emergency Department operations where every second—and every workflow—matters. The role involves partnering directly with clinicians and operational leaders to translate real-world ED workflows into effective Epic ASAP solutions, owning the full lifecycle from analysis and build through testing, go-live, and ongoing optimization. This position is ideal for someone who thrives in fast-paced, high-acuity environments, enjoys solving complex problems under pressure, and wants their work to directly impact patient care and safety. The candidate must live in Nebraska or Iowa and be able to work on campus as this is a hybrid position. Nebraska Medicine is the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. They value all backgrounds and experiences, reflecting the communities they serve. Benefits include up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Requirements

Minimum of two years' experience in designated area of application supported required.
High school education or equivalent required.
Bachelor's degree OR equivalent combination of education/experience combined (one year of education equals one year of experience) required.
If supporting Epic application, ability to obtain appropriate EPIC certification(s) with six months of hire required.
Knowledge and ability to employ systems analysis design, industry practices, tools and standard required.
Strong communication, interpersonal, and rapport-building skills required.
Proficient in Microsoft Office applications required, specifically Outlook and Excel.
Strong attention to detail and ability to multi-task required.
Ability to translate an understanding of computer system capabilities to address user process requirements required.
Analytical skills necessary to apply knowledge to system problems and improve efficiency with systems required.
Based on department need, Currently licensed as a Registered Nurse in the state of Nebraska or current compact state license or appropriate allied health license or registration in the state of Nebraska only as required in accordance with appropriate health-related degree required.
If supporting an Epic application, ability to obtain appropriate EPIC certification(s) within six months of hire or transfer date required.

Nice To Haves

Experience with workflow analysis or design, or problem-solving applications issues preferred.
Direct experience with applications/systems or end user system support preferred.
If supporting an Epic application, experience in Epic or electronic health record applications, and/or healthcare operations background (e.g., clinical, billing, scheduling, access services, health information management, etc.) preferred.
Bachelor's degree preferred.
Epic applications certification preferred.
Epic certification in designated application area(s) strongly preferred.
Knowledge of clinical, business, or operational healthcare, hospital/clinic workflows preferred.
Certification or training in designated application area(s) preferred.

Responsibilities

Analyze workflow and documentation requirements for clinical and/or business processes within assigned departments and operational areas.
Provide ongoing analysis and trouble-shooting support of application system components to meet needs and clinical/business requirements.
Perform applications testing and participate in integrated testing of current and newly released vendor functionality to ensure system reliability.
Contribute to updates, upgrades, and projects within and across applications and develop application-specific solutions.
Provide 24/7 customer support for applications within accountability.