Application Analyst Associate

SSM Health • MO-REMOTE, SC

3d • Remote

About The Position

It's more than a career, it's a calling. MO-REMOTE Worker Type: Regular Job Highlights: Join a team where you can launch a meaningful career in healthcare IT! As an Associate Application Analyst, you’ll support and maintain key clinical and imaging applications that keep our organization running smoothly. In this role, you’ll troubleshoot issues, support end users, monitor systems through upgrades and implementations, and serve as the primary contact for production maintenance—all while learning from experienced analysts and growing your technical skills. Whether you have experience as a radiology or cardiology (PACS) super user, come from a tech support environment, or are simply eager to build a career in application support, you’ll find variety, growth opportunities, and a strong culture of development. You’ll work closely with clinical teams, assist with projects and testing, and gain exposure across the imaging application landscape. If you're ready to learn, contribute, and grow, this role offers a strong pathway into the world of healthcare technology. Job Summary: Supports and maintains applications and other technical integrations to meet the needs of the organization. Impacts a range of customers that primarily include the operational end users and informational technology areas.

Requirements

• Bachelor's degree in computer science or related field, or equivalent years of experience and education
• No experience required
• Experience supporting radiology or cardiology imaging applications (such as PACS) as an end user, super user, or system administrator or previous work in a technical support, help desk, or application support environment preferred.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Responsibilities

• Troubleshoots and resolves basic application issues and provides end user support.
• Monitors applications for issues in connection with maintenance, upgrades and implementations.
• Provides routine maintenance of supported applications and systems using existing procedures.
• Stays current with internal processes, policies, and procedures.
• Acts as the primary point of contact for ongoing production maintenance, support, and troubleshooting.
• Participates in on-call and after-hours support schedules.
• Serves as an IT liaison for basic issues, implementations and upgrades with a range of customers, including system users.
• Maintains a positive relationship with the customer.
• Follows tasks as assigned in project plans for routine projects to support meeting milestones and timeframes.
• Performs standard system testing, both unit and integrated.
• May assist in training delivery for projects, updates or upgrades.
• Reviews and analyzes the efficiency of existing systems and escalates findings to team leaders.
• Performs other duties as assigned.

Benefits

• one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• instant access to their earned, unpaid base pay (fees may apply) before payday.
• upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level