Application Analyst, Ambulatory

HEALTH CHOICE NETWORK

12h

About The Position

Unleash your potential as an Application Analyst, Ambulatory, where you will serve as the primary support contact for Epic Ambulatory applications. In this role, you will coordinate and resolve application-related issues, support system enhancements, and collaborate with cross-functional teams to optimize workflows. This is an exciting opportunity to leverage your technical expertise and problem-solving skills while contributing to meaningful improvements in patient care and operational efficiency. Join a dynamic team that values innovation, continuous learning, and professional growth.

Requirements

• Strong knowledge of Epic Ambulatory workflows and functionality
• Epic Ambulatory Certification (Required)
• Excellent analytical, problem-solving, and troubleshooting skills
• Ability to communicate technical concepts clearly to non-technical stakeholders
• Strong organizational skills with the ability to manage multiple priorities
• Experience working in a healthcare or clinical environment preferred
• Knowledge of healthcare systems, population health, and public health concepts is a plus
• Bachelor’s degree in Healthcare IT, Information Systems, or related field (or equivalent experience)
• 3+ years of experience supporting healthcare applications, preferably Epic Ambulatory
• Experience with system implementations, upgrades, or optimizations preferred

Responsibilities

• Serve as the primary support contact for Epic Ambulatory applications, ensuring timely resolution of issues and a seamless end-user experience
• Analyze, troubleshoot, and resolve application and system issues, including error queue management
• Perform system maintenance, upgrades, and testing, including build, validation, and go-live support
• Collaborate with clinical and operational stakeholders to gather requirements and implement system enhancements
• Identify opportunities for workflow improvements and recommend best practice solutions
• Assist with data collection, reporting, and system optimization initiatives
• Provide end-user support, training, and documentation as needed
• Participate in on-call support rotation, as required
• Perform additional duties as assigned

Benefits

• Medical, Dental, Vision, and Life Insurance (up to 100% employer-paid options, including dependents)
• Health Savings Account (HSA) with employer contribution of $125/month
• 403(b) Retirement Plan with 5% annual employer contribution (after one year of service)
• Generous Paid Time Off + 8 paid holidays
• Technology Reimbursement Program
• Pet Insurance
• HCN Cares Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees