Application Administrator
About The Position
The Application Administrator position will work with customers to help them get the most out of their Atlassian software, including configuring and customizing key Atlassian Software applications (Jira, Confluence, Jira Service Desk), as well as other Atlassian applications and marketplace software. As part of our clients' partially outsourced teams, this position will assist their businesses by acting as a remote administrator on a day-to-day basis. This position will work with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will also directly help customers automate processes to improve efficiencies and streamline processes. The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time.
Requirements
- Experience administering the Atlassian toolset, in particular, Jira and Confluence
- Ability to demonstrate experience in consulting and user support
- Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner
- Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.)
- Excellent written and verbal communications skills
- An ability to think innovatively and creatively
- Personable, helpful and professional attitude
Nice To Haves
- Knowledge of the build process – Continuous Integration and Delivery
- Experience in using GitLab or Sonatype software
- Knowledge of Groovy or other programming language
- Experience in creating technical documentation and sharing knowledge
Responsibilities
- Maintaining high proficiency in Atlassian and Adaptavist toolsets, contributing to team knowledge sharing and adhering to best practices
- Onboard and become familiar with customer applications
- Monitoring and responding to customer requests on the Adaptavist service desk
- Answering customer questions about how to best use the Atlassian applications in their business
- Creating projects, configuring permissions and workflows and other solutions at the request of the customer
- Working on multiple administrative activities according to agreed upon customer priorities
- Communicating with the customer and other team members to understand and deliver configuration solutions
- Solving issues and providing best practice recommendations to the customer
- Recording your work and time
- Following security protocols that the customer may establish
Benefits
- Generous holiday (PTO) allowance
- Flexible working hours
- MacBooks provided to all employees
- Additional support for fully remote workers to set up their home offices
- 26 weeks of fully paid leave for birthing parents
- 13 weeks for non-birthing parents
- Extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
