AMSS Application Administrator

North Texas Tollway Authority•Plano, TX

11d

About The Position

AMSS Application Administrator with a $2000.00 retention bonus. Applicants must be eligible to work in the United States immediately. This position does not offer H1-B visa sponsorship. The role involves maintaining and updating integrations, managing software updates and upgrades, administering assigned applications, and providing technical support for maintenance personnel. This includes working with smart field mobile devices, configuring and troubleshooting AMSS issues, and monitoring system performance and KPIs. The administrator will also be responsible for reviewing system logs, troubleshooting application issues, and recommending changes to improve assigned applications. The position requires participation in training design and development, providing go-live support, and serving as a primary point of contact for ongoing software maintenance and support. Collaboration with customer departments and internal partners to define business requirements and translate them into solutions is essential. The role also involves assessing new technology products, providing oversight for software implementation projects, and assisting in budget preparation for software, hardware, and database systems. Validation of the AMSS database and acting as a backup for the AMSS User Administrator are also part of the responsibilities. Responding to after-hours communications is expected, along with performing other assigned duties.

Requirements

Minimum: Bachelor's degree or equivalent.
5- 7 years’ experience in a similar function and organization.
Proven experience with Microsoft SQL Server database, REST protocol using JSON and API integrations.
Knowledge of ArcGIS or other GIS tools.
Experience in project management and project management methodologies.
Experience in software implementation methodologies.
Experience with CMMS, CAMS or AMSS and reporting tools.
Knowledge of maintenance operations and asset-intensive organizations.
Valid Texas driver’s license or ability to obtain within 90 days.

Nice To Haves

Master’s Degree.
10 years’ experience in a similar function and organization.
Experience using Trimble Unity and Decision Optimization Technology software.
Experience in software implementation methodologies.
Experience in data management with ArcGIS.
Experience with decision optimization tools/software.

Responsibilities

Maintains and updates all integrations with other software packages.
Manages and tests all version and software updates and upgrades, changes and additions, including user acceptance testing, technical specification familiarization and updating, preparing internal communication and materials for user training.
Administers assigned applications and provide technical support to maintenance personnel for planned and corrective maintenance of assets and equipment, including the use of smart field mobile devices (iPhones, tablets, etc.).
Implements, configures, and troubleshoots AMSS issues, including work management activities, asset information, data recording, imports from other systems and updates.
Monitors and analyzes maintenance and asset management system information and Key Performance Indicators (KPI’s) when required.
Responsible for the software KPIs monitoring and reporting, including the system logs reviews.
Troubleshoots sudden issues in the performance and functionality of the application by looking at hardware/software/security/integration alerts while determining sound solutions.
Identify, evaluate, analyze, and recommend changes in support of assigned applications, including ongoing production maintenance and troubleshooting.
Oversee conversions, application testing and documentation of application procedures.
Participates and provides input in training design and development and assists in training execution related to assigned projects.
Provides go-live support and serves as primary point of contact for ongoing software production maintenance/support and troubleshooting.
Collaborates with customer departments and internal partners to define business requirements, translating requirements into actionable solutions, conduct testing, and finally operationalizing as approved by the requestor.
Assesses new technology products and services by performing research, meeting with vendors, consultants, and strategic partners; provides management oversight of software implementation / configuration projects and determines the viability of new products and opportunities.
Assists in budget preparation by making recommendations for software, hardware, database system services, and other asset management tools.
Validates the AMSS database through field and reports verification.
Acts as a back-up for the AMSS User Administrator in a limited capacity.
Responds to emails and phone calls received outside of normal business hours as necessary.
Performs other duties as assigned.