Application Administrator IT Analyst – Business Applications
About The Position
Configure, administer, and support internal business applications in alignment with Guidehouse standards for security, governance, and performance Provide Tier 1 / Tier 2 support for end users, including troubleshooting application, software, and basic system issues Assist with support and maintenance of enterprise systems, including ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics, Workday, Deltek Costpoint, Deltek Replicon) Customize application features, workflows, forms, and role‑based access to support business processes Support user access requests, account setup, and basic security permissions Leverage low‑code / no‑code platforms, automation tools, and AI‑enabled features to streamline workflows and reduce manual effort Partner with business users to gather requirements, document use cases, and translate needs into effective application configurations Assist with testing, upgrades, releases, deployments, and change management activities Document incidents, resolutions, configurations, and standard operating procedures Participate in data validation, basic reporting, and application optimization initiatives Coordinate with vendors or internal technology teams to escalate and resolve issues as needed Support training efforts and help users adopt new systems or features Operate with professionalism, attention to detail, and collaboration in a fast‑paced, team‑oriented environment
Requirements
- Requires a University Degree and minimum 0-2 years of prior relevant experience OR 4 years of relevant experience in lieu of degree
- Strong interest in enterprise technology, business applications, and process improvement
- Foundational understanding of: Application administration and configuration concepts IT fundamentals such as operating systems, networking, or databases Data structures, basic SQL, or reporting concepts
- Strong analytical, problem‑solving, and organizational skills
- Clear written and verbal communication skills, with the ability to work effectively with technical and non‑technical users
- Demonstrated professionalism, accountability, and willingness to learn
Nice To Haves
- Degree in Information Technology, Computer Science, Information Systems, Management Information Systems, or a related field (or equivalent experience)
- Exposure to ERP systems (SAP, Oracle, Microsoft Dynamics, Workday, Deltek, etc.) through coursework, internships, or projects
- Experience or exposure to low‑code / no‑code platforms (e.g., Microsoft Power Platform, ServiceNow, Appian, Mendix)
- Familiarity with workflow, automation, or business process tools
- Exposure to AI‑enabled capabilities such as copilots, chatbots, or intelligent automation
- Basic scripting or programming experience (Python, JavaScript, PowerShell)
- Familiarity with IT service management or ticketing tools
- Interest in enterprise systems, business applications, or IT consulting
Responsibilities
- Configure, administer, and support internal business applications in alignment with Guidehouse standards for security, governance, and performance
- Provide Tier 1 / Tier 2 support for end users, including troubleshooting application, software, and basic system issues
- Assist with support and maintenance of enterprise systems, including ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics, Workday, Deltek Costpoint, Deltek Replicon)
- Customize application features, workflows, forms, and role‑based access to support business processes
- Support user access requests, account setup, and basic security permissions
- Leverage low‑code / no‑code platforms, automation tools, and AI‑enabled features to streamline workflows and reduce manual effort
- Partner with business users to gather requirements, document use cases, and translate needs into effective application configurations
- Assist with testing, upgrades, releases, deployments, and change management activities
- Document incidents, resolutions, configurations, and standard operating procedures
- Participate in data validation, basic reporting, and application optimization initiatives
- Coordinate with vendors or internal technology teams to escalate and resolve issues as needed
- Support training efforts and help users adopt new systems or features
- Operate with professionalism, attention to detail, and collaboration in a fast‑paced, team‑oriented environment
Benefits
- Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
- Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
