Applicant Services Representative

California State University•Los Angeles, CA

1d•Onsite

About The Position

Reporting to the Associate Director of Admissions, the incumbent is responsible for the processing of undergraduate and graduate application documents and responding to admissions-related inquiries. Responsibilities include: conducting applicant follow-up for the online Cal State Apply admission applications; assisting with the manual review and entry of paper applications; determining appropriate coding for transcripts and supporting documents; entering (scan and verify) application data into CMS (Content Management System) Student System; updating necessary screens/items as appropriate; following established entry and imaging procedures for documents preparing admission files for evaluations; assisting with data resolution and maintenance, student biographical/directory data updates and corrections, and data corrections; and reviewing admission appeal and application fee waiver requests. Additionally, the Applicant Services Representative will respond to inquiries from applicants, current students, staff and campus community, and assist in the training of others.

Requirements

Equivalent to two years of general office experience, which included providing work direction or acting as a lead to lower-level staff.
Data entry experience.
Possess fundamental writing and presentation skills to effectively communicate standard information.
Ability to understand standard office procedures.
Ability to operate office equipment and computer applications.
Ability to perform basic arithmetic calculations.
Ability to respond to routine inquiries and explain standard policies and procedures to others.
Ability to follow established procedures.
Ability to maintain a high level of accuracy.
Ability to maintain cooperative working relationships.
Demonstrated interest and/or ability in working in a multicultural/multiethnic environment.
Must reside in the State of California.
Background check (including a criminal records check) must be completed satisfactorily.
Must be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and comply with CSU Executive Order 1083 revised July 21, 2017.

Nice To Haves

Experience working within a student services-oriented environment is highly desirable.
Must be able to work independently and in a high pressure/high volume work environment, with public contact.
Be a quick learner, multi-task oriented, and consistently demonstrate a positive attitude, professionalism, student-centered philosophy, and teamwork.

Responsibilities

Conduct applicant follow-up for the online Cal State Apply admission applications.
Assist with the manual review and entry of paper applications.
Determine appropriate coding for transcripts and supporting documents.
Enter (scan and verify) application data into CMS (Content Management System) Student System.
Update necessary screens/items as appropriate.
Follow established entry and imaging procedures for documents preparing admission files for evaluations.
Assist with data resolution and maintenance, student biographical/directory data updates and corrections, and data corrections.
Review admission appeal and application fee waiver requests.
Respond to inquiries from applicants, current students, staff and campus community.
Assist in the training of others.