Appliance Technician (Apprentice)

Whirlpool•Mississauga, ON

13d

About The Position

Whirlpool Canada is currently seeking a candidate for the role of Appliance Technician (Apprentice). This role wil be based at our Canada facility. The Appliance Technician (Apprentice) will be responsible for delivering customer service excellence in the homes of our customers, including performing technical diagnosis, and installation and repair of all kitchen and laundry appliances including but not limited to washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, microwave ovens and garbage disposals.

Requirements

College diploma in the Appliance Service Technician Program or, in lieu of a diploma an Appliance Service Technician Program Certificate

Nice To Haves

Possess, or be willing to obtain, Refrigeration and Gas Fitter licenses
Fluent in English (written and spoken)
Proficient with technology
Adaptable to change, willing to relocate across the country based on needs
Experience with Microsoft Office or Google Workspace

Responsibilities

Perform technical diagnosis and repair of appliances, including connections for water, gas, and hydro on certain installation dispatches
Look up parts, provide customers estimate of repair and order parts
Advise customers on proper use and care of the appliance and answer questions that may arise
Use Business Management Software to manage and reschedule service calls
Complete rework efforts as required
Complete service reports for inspected, completed and scrapped units.
Demonstrate and practice customer service values when in customer home
Prepare products for proper disposal, including recovering refrigerants, draining oils from compressors and washing machine gear cases
Provide field support as needed for assist repairs
Provide field and in-house technicians with parts from returned products when requested
Help and execute product reworks for all product categories
Maintain a clean work environment and adhere to safety practices
Demonstrate proper code of conduct and business ethics
Plan and prepare for the daily job, identifying work order related information, maintenance of tools and equipment