Appliance Service Technician

Sherman & Company•Peoria Heights, IL

5d•Onsite

About The Position

Sherman’s Appliance Service Technicians diagnose and repair home appliances in customer’s homes. You will help us create customers for life by solving issues quickly and without hassle. It’s your job to WOW customers with your expertise and helpfulness. The day-to-day involves starting the morning at the shop reviewing the route, grabbing parts, and meeting with the team to discuss challenging repairs, share ideas, and learn from each other. Technicians drive a company-provided sprinter van to customers’ homes throughout the day, diagnosing and repairing appliances in the field while ensuring customers feel heard, informed, and taken care of. The role requires working independently in the field while staying connected to a close-knit, team-oriented department that supports each other constantly. This includes calling teammates for help, troubleshooting tough problems together, and sharing knowledge openly. The position also involves being coached, challenged, and expected to keep learning as appliance technology evolves.

Requirements

Looking for a career where you can work hands-on, help people, and not sit behind a desk all day.
Enjoy solving problems.
Stay calm under pressure.
Know how to build trust with people.
Humble enough to learn and confident enough to improve.
Mechanical inclination.
Natural tendency to tinker.
Enjoy working with people.
Wants to keep learning and improving.
Attitude, professionalism, and coachability matter.

Nice To Haves

Technical knowledge can be taught over time.

Responsibilities

Diagnose and repair home appliances in customer’s homes.
Create customers for life by solving issues quickly and without hassle.
WOW customers with expertise and helpfulness.
Review route, grab parts, and meet with the team to discuss challenging repairs, share ideas, and learn from each other.
Drive a company-provided sprinter van to customers’ homes.
Diagnose and repair appliances in the field.
Help frustrated customers feel heard, informed, and taken care of.
Work independently in the field while staying connected to a close-knit, team-oriented department.
Call teammates for help, troubleshoot tough problems together, and share knowledge openly.
Keep learning as appliance technology continues to evolve.