Appliance Service Manager

Ralph's Joy of Living•Tiffin, OH

11d•$60,000 - $70,000•Onsite

About The Position

Command the service board, optimize technician routing, manage the warranty claim pipeline, and elevate our field technicians. You are the operational hub of the service department. This role involves routing technicians efficiently across Tiffin, Fremont, and Findlay territories, providing office-based troubleshooting for high-end units (Sub-Zero, Wolf, Bosch), and designing/implementing upgrade training plans for technicians. You will also process warranty claims accurately, read, analyze, and file detailed service reports, work with the parts specialist for staging/inventory, and liaise with brand representatives. Additionally, you will track service calls, calculate bonus structures, maintain clear communication across all departments, and handle escalated or complex VIP service cases in the field.

Requirements

Proven field experience in appliance repair and diagnostics.
Highly effective communication skills.
Administrative competence.
Trainable in dispatching, routing, and POS workflows.
Valid driver's license.
Clean driving record.
Ability to pass a pre-employment drug screening.

Responsibilities

Route technicians efficiently across Tiffin, Fremont, and Findlay territories.
Provide office-based troubleshooting for high-end units (Sub-Zero, Wolf, Bosch).
Design and implement upgrade training plans for technicians.
Process warranty claims accurately.
Read, analyze, and file detailed service reports.
Work with the parts specialist for staging/inventory.
Liaise with brand representatives.
Track service calls.
Calculate bonus structures.
Maintain clear, authoritative communication across all departments.
Handle escalated or complex VIP service cases in the field.