Service Technician I

All Career•Albuquerque, NM

14d•Onsite

About The Position

Appliance Service Technician I Dalton Service Center | Full-Time | $14.00 per Hour + 32% Commission Build Your Career. Build Your Future. Become an Employee-Owner. Are you mechanically inclined, customer-focused, and ready to build a career in appliance service and repair? Dalton Service Center, part of the BMD Inc. family of companies, is seeking an Appliance Service Technician I to diagnose, repair, uninstall, and reinstall residential appliances. This position performs service work both in our facility and in customers’ homes across a wide range of appliance products and brands.

Requirements

High school diploma or equivalent.
Strong mechanical aptitude and problem-solving ability.
Valid driver’s license is required.
Candidates must maintain a clean and satisfactory driving record.
Basic computer skills, including email, internet use, and Microsoft Office applications.

Nice To Haves

Appliance repair, equipment repair, electrical, plumbing, HVAC, or related mechanical experience is preferred.
Working knowledge of electrical, gas, plumbing, and mechanical operations is strongly preferred.
Strong customer service and communication skills.
Ability to work independently while staying connected with dispatch, management, and the service team.
Strong attention to detail and commitment to completing work correctly.
Ability to manage multiple service calls, changing priorities, and seasonal demand.
Experience with customer relationship management or service-management software is preferred.

Responsibilities

Diagnose residential appliance problems and determine the appropriate repair solution.
Repair, uninstall, reinstall, and replace components on a variety of appliance products and brands.
Perform service work safely, efficiently, accurately, and profitably.
Troubleshoot appliance systems involving electrical, gas, plumbing, and mechanical components.
Clearly explain findings, repair recommendations, available options, and next steps to customers.
Build positive customer relationships through professionalism, reliability, and respectful in-home service.
Follow assigned service calls and directions provided by the customer service and dispatch teams.
Maintain accurate service records, repair documentation, parts information, and customer updates.
Work toward established productivity, revenue, and service-quality expectations.
Communicate regularly with senior technicians, dispatchers, managers, manufacturer representatives, and internal partners.
Participate in technical training, cross-training, and professional development opportunities.
Maintain knowledge of appliance technology, repair practices, tools, industry requirements, and manufacturer standards.
Properly operate, protect, and maintain company-issued tools, equipment, and vehicles.
Represent Dalton Service Center and Builders Source Inc. professionally in customers’ homes and throughout the community.