Appliance Sales Associate

The Aubuchon Company•Mount Joy, PA

1d•$17 - $23•Hybrid

About The Position

The Aubuchon Company is a 4th generation family company with 100+ retail locations that believes we don't need to choose between being a "mom and pop" and a modern-day competitor. Our success is a direct reflection of the diverse, fun and ambitious team members who deliver "The Aubuchon Difference" every day as a true market differentiator. We are a high-performing, family company looking to expand our team with people who have Passion for the work we do and the Humility to learn and grow with us! This is a store-level sales position focused on building lasting business relationships, developing product expertise, preparing accurate quotes, and coordinating appliance orders from initial inquiry through completion. The role will work directly with customers in the store and travel within the assigned market to meet with contractors, vendors, and prospective business accounts. This is a hands-on, store-based sales role. The B2B Appliance Sales Associate is expected to actively develop business within the store’s local market, maintain a regular presence in the store, and spend time in the field building relationships.

Requirements

High school diploma or equivalent required.
Previous experience in appliance sales, B2B sales, retail sales, building materials, property management, construction, or a related field preferred.
Demonstrated ability to develop customer relationships and generate sales opportunities.
Strong interpersonal, presentation, negotiation, and follow-up skills.
Customer-first approach with a professional, approachable demeanor.
Ability to understand appliance specifications, dimensions, utility requirements, warranties, and project timelines.
Strong organizational skills and attention to detail when preparing quotes and processing orders.
Basic math skills for pricing, measurements, discounts, margins, quantities, and project estimates.
Ability to manage multiple customers, projects, deadlines, and follow-up commitments.
Comfortable using point-of-sale systems, email, spreadsheets, customer account records, and other sales technology.
Ability to work independently in the field while remaining accountable to store leadership.
Willingness to participate in vendor training, networking events, and local business-development activities.
Flexibility to work occasional evenings or weekends based on customer, vendor, event, and business needs.

Responsibilities

Develop and grow appliance sales with contractors, builders, property managers, landlords, remodelers, and other business customers.
Prospect for new B2B opportunities through store interactions, outbound calls, referrals, networking, jobsite visits, and local market outreach.
Serve as the store-level point of contact for assigned appliance and B2B accounts.
Build trusted customer relationships by understanding project requirements, budgets, timelines, and purchasing needs.
Meet with customers, contractors, and vendors at stores, offices, jobsites, showrooms, and other business locations.
Recommend residential and commercial appliance solutions based on product specifications, intended use, space requirements, utility requirements, availability, and budget.
Explain appliance features, dimensions, warranties, manufacturer requirements, and applicable product limitations.
Prepare accurate quotes, estimates, and product comparisons for single-unit purchases, renovations, replacement programs, and multi-unit projects.
Follow up consistently on leads, open quotes, pending decisions, special orders, and future projects.
Maintain an organized sales pipeline and communicate account activity, opportunities, and results to store leadership.
Coordinate with store leadership, vendors, and approved service partners to confirm product availability, pricing, order status, and project timelines.
Set clear expectations regarding lead times, delivery arrangements, installation requirements, warranties, and customer responsibilities.
Process sales, deposits, payments, returns, and special orders accurately through company systems.
Monitor appliance inventory and vendor availability, communicating anticipated product needs to store leadership.
Stay current on appliance products, manufacturer programs, promotions, industry trends, and competitor activity.
Partner with store associates to identify business customers and generate qualified B2B leads.
Resolve customer concerns professionally and escalate warranty, delivery, installation, or technical matters to the appropriate approved party.
Represent Aubuchon Company professionally at vendor meetings, contractor events, trade gatherings, and community networking opportunities.
Maintain accurate customer, quote, order, and follow-up records.
Follow all company policies, safety requirements, and Aubuchon’s Core Values.