Appliance Repair Technician - Ottawa, ON

Human Resources • Ottawa, ON

10d • Remote

About The Position

The Technician is responsible for delivering an exceptional customer experience while servicing LG products in the home. This role involves diagnosing and repairing all major appliances, managing spare parts inventory, and performing daily administrative tasks. Technicians are expected to represent LG with professionalism and contribute to the company's mission of creating a better life for people and a better future for our planet through smart life solutions. LG is a global leader in consumer electronics, committed to enriching customers' lives and providing rewarding experiences for employees through meaningful challenges, continuous learning, and a collaborative workplace culture.

Requirements

• Minimum 2 years’ experience repairing major appliances (Laundry, cooking or cleaning products)
• Experience in the use of tools and diagnostic test equipment
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds
• Must have a full, valid driver's license and a clean driving record
• Must be able to speak, read and write English fluently
• Ability to provide work coverage in the Ottawa, ON Area

Responsibilities

• Travel offsite to customers' residences to perform maintenance and repair of LG's appliances to ensure top product performance
• Conducts technical diagnosis and perform repairs on a variety of electronics and home appliances
• Assessing the extent of the problem, document findings, and make decisions to repair the product and/or replace parts
• Immediately and accurately process paperwork and perform data entry upon completion of each job
• Pre-screen future service calls by obtaining necessary information to help diagnose problem prior to arriving at customer’s home
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, On Time %)
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG
• Additional duties as assigned

Benefits

• Annual salary plus monthly bonus potential of up to $4,000 per month based on performance
• Health & dental coverage is 100% paid by the Company
• Company contributions to pension plan
• Company provided vehicle
• Education & career advancement
• Attractive compensation package
• Excellent benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees