Experienced Appliance Repair Technician

Home Appliance•Brunswick, OH

7h•$70,000 - $100,000•Onsite

About The Position

Home Appliance is hiring an Experienced Appliance Repair Technician to diagnose, maintain, and repair major household appliances throughout Northeast Ohio. This position is designed for a technician who can independently manage a service route, accurately diagnose appliance problems, complete quality repairs, and deliver an excellent customer experience. You will service a wide variety of kitchen and laundry appliances while having access to manufacturer training, technical resources, company support, and opportunities to advance through multiple technician levels.

Requirements

Previous appliance repair experience
Ability to independently diagnose and repair kitchen and laundry appliances
Strong mechanical, electrical, and troubleshooting skills
Ability to interpret wiring diagrams, service manuals, error codes, and technical information
Proficiency with diagnostic equipment, hand tools, and repair procedures
Ability to use computers, mobile devices, and online technical resources
Strong organizational and time-management skills
Excellent customer-service and communication skills
Professional and respectful conduct in customers’ homes
Ability to maintain accurate service and inventory records
Physical ability to stand for extended periods and safely lift or move heavy objects
High school diploma or GED
Valid driver’s license and acceptable driving record
Ability to qualify as a driver under the company’s vehicle insurance policy
Willingness to complete the company’s background investigation and drug-screening process

Nice To Haves

An associate degree, technical-school education, or appliance repair certification is helpful but not required.
EPA 608 refrigerant certification is preferred. Candidates who do not already hold the certification may receive company assistance obtaining it during training.

Responsibilities

Independently manage an assigned service route
Respond to customer requests for appliance service
Diagnose mechanical, electrical, and electronic appliance problems
Repair refrigerators, ranges, ovens, cooktops, dishwashers, washers, dryers, and other major household appliances
Perform preventive maintenance and warranty service
Follow manufacturer specifications, technical information, and recommended procedures
Determine required parts and provide repair estimates according to company processes
Explain appliance problems and repair recommendations clearly to customers
Teach customers how to properly operate and care for their appliances
Verify appliance operation after completing repairs
Maintain accurate service records, notes, and documentation
Manage parts and truck-stock inventory
Keep your company service truck clean, safe, and organized
Participate in manufacturer, classroom, online, and hands-on training
Use available technical resources and support systems to resolve difficult service issues
Help train and develop apprentice technicians when assigned
Deliver professional, respectful service in customers’ homes