Buffalo

Palmer Food Service•West Seneca, NY

63d•$20 - $25•Onsite

About The Position

Palmer Food Services is seeking an Appliance Install/ Repair Technician for their Batavia/Buffalo location. This role involves installing, maintaining, and repairing commercial kitchen equipment such as dish machines, coffee brewers, espresso machines, and beverage dispensing systems at customer locations. The technician will also be responsible for demonstrating proper equipment use, diagnosing and resolving issues, managing daily routes efficiently, and providing outstanding customer service. The position requires responding to emergency service requests, including on-call coverage during nights, weekends, and holidays, and maintaining accurate service records. A key aspect of the role is cultivating strong relationships with restaurant managers and staff through reliability and excellent interpersonal skills. The technician will also be responsible for safely lifting, transporting, and installing commercial equipment.

Requirements

High School diploma or GED
Hands-on technical ability; mechanical/electrical/plumbing knowledge to troubleshoot and repair equipment and dispensing systems will be considered
Valid New York State Drivers License
Must be able to lift and/or carry 75 pounds
Problem-solving ability to devise customer solutions
Excellent organizational and time management skills
Self-motivated and driven for results

Nice To Haves

Experience installing and servicing commercial restaurant equipment
Basic Microsoft Word, Outlook, Teams

Responsibilities

Live the company’s values by displaying our high standard characteristics and behaviors that lead to our collective success as outlined in our Values in Action.
Install, maintain, and repair commercial dish machines, coffee brewers, espresso machines, and beverage dispensing systems at customer locations.
Demonstrate proper and safe equipment use for restaurant staff to ensure all machines operate efficiently and meet sanitation standards.
Diagnose and resolve equipment issues to minimize downtime for restaurant operations.
Enhance customer satisfaction by identifying potential problems and recommending effective service solutions.
Manage your daily route efficiently by recognizing service opportunities and implementing solutions in a timely manner.
Provide outstanding customer service through education, clear communication, and professionalism.
Respond to emergency service requests, including on-call coverage during weeknights, weekends, and holidays.
Cultivate strong relationships with restaurant managers and staff through reliability and excellent interpersonal skills.
Maintain accurate service records and communicate effectively with internal teams regarding parts, repairs, and customer needs.
Lift, transport, and install commercial equipment (dish machines, coffee brewers, etc.) safely and efficiently.