About The Position

Sears Home Services is hiring an Appliance and Refrigeration Repair Technician to diagnose and repair home appliances at customers’ homes. Technicians travel to multiple homes daily and may work on refrigerators, washers, dryers, dishwashers, and microwaves. The role emphasizes high-quality, efficient repairs and consistently excellent customer experiences, including offering value-added solutions to help customers keep their homes clean, comfortable, and protected. Technicians maintain and organize their company truck and help manage parts efficiently. Other duties may be assigned. The position offers an hourly base rate of $18–$30, depending on experience, certification, and location. Sears provides training, peer mentoring, opportunities for career advancement and cross-training, and tools and equipment including a company vehicle, uniforms, specialty tools, mobile phone, and an industry-leading app. The company describes the work as year-round and says technicians may earn performance bonuses and sales incentives.

Requirements

  • High school diploma or general education degree.
  • EPA Type I or EPA Universal certification.
  • Mechanical knowledge and aptitude, including the use of testing and repair tools.
  • Ability to follow directions and processes for quality workmanship.
  • Ability to use a smartphone, including for part ordering.
  • Successfully pass a background check and drug screen.
  • Valid driver’s license for the state or states in which you work.
  • Ability to travel up to 100%.
  • Ability to work variable and flexible hours, including required overtime.
  • Ability to read, understand, and apply technical written text to answer questions, solve problems, and complete job tasks.
  • Excellent verbal and written communication skills, including the ability to read, write, and speak English.
  • Ability to constantly lift, carry, push, or pull up to 20 lbs; frequently handle up to 50 lbs; and occasionally handle up to 100 lbs.
  • Ability to constantly reach outward, handle and finger objects, stand, walk, sit, and type using a keyboard.
  • Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl.
  • Ability to occasionally reach above shoulder.
  • Ability to drive an automatic transmission vehicle.

Nice To Haves

  • Experience repairing and diagnosing a variety of home appliances.

Responsibilities

  • Drive to multiple customers’ homes daily to diagnose and repair a variety of home appliances, potentially including refrigerators, washers, dryers, dishwashers, and microwaves.
  • Deliver excellent customer experiences that consistently exceed expectations.
  • Provide customers with value-added solutions to help make their homes cleaner, more comfortable, and protected.
  • Keep the company truck well-maintained and organized.
  • Help manage parts efficiently.
  • Perform other duties as assigned.

Benefits

  • Comprehensive medical, dental, and vision benefits.
  • An employer-paid health care subsidy for eligible employees enrolled in a dependent-tier medical plan, up to $4,000 annually and prorated throughout the plan year.
  • Opportunity to contribute to a 401(k) plan, with an employer match of 100% on the first 3% of salary contributed before tax.
  • Opportunities to earn performance bonuses and sales incentives.
  • Year-round work.
  • Expert training through Sears Technical Institute.
  • Onboarding buddy and mentor technicians.
  • Career advancement and cross-training opportunities.
  • Company vehicle, uniforms, specialty tools, mobile phone, and an industry-leading app.
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