Appliance and Refrigeration Repair Technician

Transformco • District Heights, MD

20d

About The Position

Sears Home Services is hiring an Appliance and Refrigeration Repair Technician to travel to customers’ homes, diagnose and repair a variety of household appliances, and provide high-quality customer service. Technicians may work on refrigerators, washers, dryers, dishwashers, and microwaves. The role includes presenting value-added solutions, maintaining and organizing a company truck, and managing parts efficiently. Sears provides training, peer mentoring, and opportunities to cross-train and advance.

Requirements

• High school diploma or general education degree.
• EPA Type I or EPA Universal certification.
• Mechanical knowledge and aptitude, including use of testing and repair tools.
• Ability to follow directions and processes for quality workmanship.
• Ability to use a smartphone, including for part ordering.
• Successfully pass a background check and drug screen.
• Valid driver’s license for the state(s) in which the employee works.
• Ability to travel up to 100%.
• Ability to work variable and flexible hours, including required overtime.
• Ability to read, understand, and apply technical written text to answer questions, solve problems, and complete job tasks.
• Excellent verbal and written communication skills; ability to read, write, and speak English.
• Ability to constantly lift, carry, push, or pull up to 20 lbs; frequently do so with up to 50 lbs; and occasionally do so with up to 100 lbs.
• Ability to constantly reach outward, handle and finger objects, stand, walk, sit, and type using a keyboard.
• Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl.
• Ability to occasionally reach above shoulder level.
• Ability to drive an automatic-transmission vehicle.

Nice To Haves

• Experience repairing and diagnosing a variety of home appliances.

Responsibilities

• Drive to multiple customers’ homes daily to diagnose and repair a variety of home appliances, including refrigerators, washers, dryers, dishwashers, and microwaves, with high levels of quality and efficiency.
• Consistently deliver an excellent customer experience that exceeds expectations.
• Provide customers with value-added solutions that help make their homes cleaner, more comfortable, and protected.
• Keep the company truck well-maintained and organized, and help manage parts efficiently.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employer-paid health care subsidy of up to $4,000 annually toward dependent-tier health coverage for eligible employees enrolled in a dependent-tier medical plan under the Transform Health and Welfare Plan; prorated throughout the plan year.
• 401(k) plan with an employer match of 100% on the first 3% of salary contributed before tax.
• Opportunity to earn performance bonuses and sales incentives.
• Year-round work.
• Expert training through the Sears Technical Institute.
• Onboarding buddy and mentor technicians.
• Career advancement and cross-training opportunities.
• Company vehicle, uniforms, specialty tools, mobile phone, and an industry-leading app.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED