Appliance and Refrigeration Repair Technician
About The Position
The Appliance and Refrigeration Repair Technician travels to customers’ homes to diagnose and repair a variety of home appliances, including refrigerators, washers, dryers, dishwashers, and microwaves. The role focuses on high-quality, efficient repairs and consistently delivering an excellent customer experience. Technicians also offer value-added solutions to help customers keep their homes clean, comfortable, and protected. The position involves driving to multiple customer homes daily, maintaining and organizing a company truck, and managing parts efficiently. Sears provides a company vehicle, uniforms, specialty tools, a mobile phone, and an industry-leading app with technical support. The company also offers training, peer mentoring, cross-training, and career advancement opportunities.
Requirements
- High school diploma or general education degree.
- EPA Type I or EPA Universal certification.
- Mechanical knowledge and aptitude, including use of testing and repair tools.
- Ability to follow directions and processes for quality workmanship.
- Ability to use a smartphone, including for part ordering.
- Successfully pass a background and drug screen.
- Valid driver’s license for the state(s) in which the employee works.
- Ability to travel up to 100%.
- Ability to work variable and flexible hours, including required overtime.
- Ability to read, understand, and apply written technical text to answer questions, solve problems, and complete job tasks.
- Excellent verbal and written communication skills; ability to read, write, and speak English.
- Ability to constantly lift, carry, push, or pull up to 20 lbs; frequently handle up to 50 lbs; and occasionally handle up to 100 lbs.
- Ability to constantly reach outward, handle and finger objects, stand, walk, sit, and type using a keyboard.
- Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl.
- Ability to occasionally reach above the shoulder.
- Ability to drive an automatic-transmission vehicle.
Nice To Haves
- Experience repairing and diagnosing a variety of home appliances.
Responsibilities
- Drive to multiple customer homes daily to diagnose and repair a variety of home appliances, including refrigerators, washers, dryers, dishwashers, and microwaves.
- Deliver an excellent customer experience that consistently exceeds expectations.
- Provide customers with value-added solutions that help make their homes cleaner, more comfortable, and protected.
- Keep the company truck well-maintained and organized, and help manage parts efficiently.
- Perform other duties as assigned.
Benefits
- Comprehensive medical, dental, and vision benefits.
- Employer-paid health care subsidy of up to $4,000 annually toward the cost of dependent-tier health coverage for eligible employees enrolled under the Transform Health and Welfare Plan; prorated throughout the plan year.
- Opportunity to contribute to a 401(k), with an employer match of 100% on the first 3% of salary contributed before tax.
- Opportunity to earn performance bonuses and sales incentives.
- Year-round work and cross-training.
- Training through Sears Technical Institute.
- Onboarding buddy and mentor technicians.
- Career advancement and cross-training opportunities.
- Company vehicle, uniforms, specialty tools, mobile phone, and an industry-leading app with technical support.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
