Appliance and Refrigeration Repair Technician

Transformco•Hagerstown, MD

About The Position

Sears Home Services is hiring an Appliance and Refrigeration Repair Technician to travel to customers’ homes, diagnose and repair household appliances, and provide a high-quality customer experience. Appliances may include refrigerators, washers, dryers, dishwashers, and microwaves. The role includes explaining value-added solutions, maintaining and organizing a company truck, and managing parts efficiently. Technicians receive a company vehicle, uniforms, specialty tools, a mobile phone, and access to an app that provides technical support and reduces paperwork. Sears offers training, peer mentoring, opportunities to cross-train and advance, and year-round work.

Requirements

High school diploma or general education degree.
EPA Type I or EPA Universal certification.
Mechanical knowledge and aptitude, including use of testing and repair tools.
Ability to follow directions and processes for quality workmanship.
Ability to use a smartphone, including for ordering parts.
Successfully pass a background check and drug screen.
Valid driver’s license for the state or states in which the employee works.
Ability to travel up to 100%.
Ability to work variable and flexible hours, including required overtime.
Ability to read, understand, and apply technical written text to answer questions, solve problems, and complete job tasks.
Excellent verbal and written communication skills, including the ability to read, write, and speak English.
Ability to constantly lift, carry, push, or pull up to 20 pounds; frequently handle up to 50 pounds; and occasionally handle up to 100 pounds.
Ability to constantly reach outward, handle and finger objects, stand, walk, sit, and type using a keyboard.
Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl.
Ability to occasionally reach above the shoulder.
Ability to drive an automatic-transmission vehicle.

Nice To Haves

Experience repairing and diagnosing a variety of home appliances.

Responsibilities

Drive to multiple customers’ homes daily to diagnose and repair a variety of home appliances efficiently and to a high standard.
Deliver an excellent customer experience that consistently exceeds expectations.
Provide customers with value-added solutions to help make their homes cleaner, more comfortable, and protected.
Keep the company truck well-maintained and organized, and help manage parts efficiently.
Perform other duties as assigned.

Benefits

Hourly base rate of $18–$30, depending on experience, certification, and location.
Comprehensive medical, dental, and vision benefits.
Employer-paid health care subsidy of up to $4,000 annually toward dependent-tier health coverage for eligible employees enrolled in a dependent-tier medical plan, prorated throughout the plan year.
Opportunity to contribute to a 401(k) plan, with an employer match of 100% on the first 3% of salary contributed before tax.
Opportunity to earn performance bonuses and sales incentives.
Year-round work.
Training through Sears Technical Institute.
Onboarding buddy and mentor technicians.
Career advancement and cross-training opportunities.
Company vehicle, uniforms, specialty tools, mobile phone, and technical-support app.