Appeals Specialist

Ogletree Deakins•Miami, FL

2d•Onsite

About The Position

Ogletree Deakins has the opportunity for an experienced eBilling Appeals Specialist to join the Firm’s expanding Accounting & Finance Department. The position is responsible for all aspects of the appeals process, this includes an understanding of eBilling system requirements, providing information regarding reductions to attorneys and practice assistants, analyzing data to recommend areas for process improvement as well as, attorney training and following up on outstanding appeal responses. The eBilling Appeals Specialist has knowledge of the eBilling/appeals process and client guidelines and complies with eBilling and Billing policies. The eBilling Appeals Specialist is expected to handle appeal submissions, understand different billing scenarios, provide excellent service to clients, attorneys, and colleagues while producing a timely and accurate work product. The eBilling Appeals Specialist is expected to maintain an atmosphere of collaboration and continuous improvement. We will consider qualified applicants with criminal histories in the manner consistent with the Los Angeles Fair Chance Initiative for Hiring. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the Fair Chance Ordinance.

Requirements

2-year undergraduate degree in finance, accounting, or related field preferred and/or equivalent work experience.
At least 2 years of relevant experience, preferably within a global law firm or professional services environment.
Solid working knowledge of accounting and billing functions.
Advanced proficiency in Microsoft Excel, Word and related technology.
Strong analytical, problem-solving, verbal and written communication skills.
Excellent organizational skills.
Strong attention to detail and editing capabilities.
Excellent customer services skills.
Ability and willingness to assess procedures and proactively recommend improvements to existing processes.
Ability and willingness to prioritize and meet aggressive deadlines.
Ability to anticipate work needs and follow through with minimum direction while adapting to changing priorities and work demands.
Commitment to perform job responsibilities with high professional and ethical standards.
Ability to work within a team environment and ability to handle challenging situations or individuals.
Basic knowledge of multiple currencies.

Responsibilities

Ability to work with Billblast platform to generate LEDES files and manipulate invoices for transmission of appeals
Generate recap reports for attorney review by entering reduction information into Aderant workflow
Update the status and notes for invoices in Billblast accordingly
Provide additional information for attorneys on invoice reductions if needed
Follow up on outstanding appeal language in a timely manner
Works closely with eBiller regarding timekeeper reductions
Submit appeals to vendor sites by creating Ledes file in Billblast
Proactively seek assistance and/or escalation to meet client deadlines.
Works closely with different financial teams to ensure quick resolution for reduced balances.
Clear knowledge of the eBilling/billing process for insurance clients to ensure compliance with billing requirements
Understanding of timekeeper rates
Submission of timekeeper rate appeals
Working with matter information and billing to ensure rates are updated in Aderant billing system to match client approval rates on eBilling vendor site
Understanding of eBilling vendor sites

Benefits

Paid Time Off
Paid Sick Leave
a 401(k) matching program
Profit Sharing
Paid Holidays
Paid Parental Leave
affordable Health and Life Insurance including Dental & Vision coverage
Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses
Tuition Reimbursement
an Employee Assistance Program