Appeals Specialist

HBS Default • Atlanta, GA

13h • Onsite

About The Position

The Appeals Specialist manages invoice deductions and appeal submissions to support compliance with client and insurance company billing guidelines. The role reviews deduction activity, coordinates with attorneys and billing staff, tracks appeal outcomes, and supports workflow improvement and training.

Requirements

• High school diploma or equivalent required.
• Aderant experience is required.
• working knowledge of associated e-billing platforms is required.
• Ability to work at a computer for extended periods and use standard office technology and e-billing platforms.
• Ability to sit, stand, and communicate effectively in person and through phone, video, and electronic systems.

Nice To Haves

• Additional education or training in billing, finance, legal administration, or a related field preferred.
• Minimum of three years of e-billing and appeals experience in an insurance defense law firm setting strongly preferred.
• Experience with client billing guidelines, insurance billing requirements, deduction terminology, and appeal submissions strongly preferred.
• BillBlast experience is strongly preferred.
• Strong written and verbal customer service, organizational, and time-management skills with the ability to meet deadlines and manage multiple inquiries.
• Strong analytical, problem-solving, research, and investigative skills.
• Ability to communicate effectively with attorneys, billing staff, clients, internal departments, and management.

Responsibilities

• Review invoice deductions and distribute deduction reports to attorneys for reduced entries in a timely manner.
• Ensure deduction activity is processed accurately and in compliance with client and/or insurance company billing guidelines.
• Track and process bill deductions and subsequent appeals across applicable client matters.
• Monitor appeal responses and deadlines to help ensure the firm remains in compliance with billing guidelines.
• Communicate regularly with the billing team, attorneys, internal departments, external clients, and management regarding deduction and appeal matters.
• Determine priorities, calendar deadlines, and coordinate follow-up activities related to deduction reviews and appeal submissions.
• Regularly review the appeals process to identify areas for improvement in workflow, timeliness, and accuracy.
• Update training and workflow documentation as needed based on feedback, results, and performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED