Appeals & Grievance Nurse Analyst

BlueCross BlueShield of Tennessee • Chattanooga, TN

3d • Remote

About The Position

We are hiring an Appeals & Grievance Nurse Analyst at BCBST! In this role, you will review and process appeals submitted by members and providers, ensuring timely and accurate resolution in compliance with CMS, Medicare, and TennCare guidelines. You will evaluate cases, determine next steps, and manage multiple priorities while meeting strict turnaround times. You will also review clinical and medical records, summarize findings for Medical Director review, and operate within turnaround times as short as 24–72 hours. Your work will play a critical role in maintaining regulatory compliance, improving member experience, and supporting high-quality outcomes through detailed case analysis and effective use of digital tools. To be successful in this role, you’ll bring strong analytical skills, attention to detail, and a customer-focused approach. You will be a strong candidate if you have knowledge of Medicare, CMS, and TennCare regulations, along with experience in appeals and grievance processes. Clinical knowledge, strong data entry accuracy, case management skills, and experience (or interest) in using AI tools such as Copilot to improve efficiency will further strengthen your candidacy. We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

Requirements

• 3 years - Clinical nursing experience required
• Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Must be a team player, be organized and have the ability to handle multiple projects
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Registered Nurse (RN) with active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Law.

Nice To Haves

• Knowledge of Medicare, CMS, and TennCare regulations
• Experience in appeals and grievance processes
• Clinical knowledge
• Strong data entry accuracy
• Case management skills
• Experience (or interest) in using AI tools such as Copilot to improve efficiency

Responsibilities

• Ensures timeliness and quality is met per regulations/guidelines.
• Utilize multiple systems in order to appropriately research and document the substance and validity of the appeal or QOC grievance.
• Evaluate and research medical necessity documentation submitted for clinical review including complex situations. Conduct outreach as applicable for clinical information and preparing case files for the Medical Director to review.
• Create detailed member and provider specific individualized appeal and QOC grievance response letters; assess appeal and QOC grievance response letters for accuracy and compliance as well as providing recommendations for improvement, if needed.
• Work collaboratively with the clinical and non-clinical staff for appropriate resolution of appeals and quality of care cases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level