Appeals Clerk II

State of Maryland • Baltimore City, MD

1d • Hybrid

About The Position

Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. The Appeals Unit is responsible for providing a fair and impartial process for reviewing determinations made by the FAMLI Division. Our Hearing Officers conduct hearings, review evidence, and issue legally sound decisions while safeguarding due process. The Appeals Unit is committed to delivering timely, accessible, and high-quality service to workers, employers, and the public while upholding the integrity of the FAMLI program. Appeals Clerks support the Appeals Unit in reviewing and assigning appeals cases. They are responsible for administrative and procedural support for Hearing Officers. Appeals Clerks contribute to the overall quality and consistency of the Appeals process and support the Unit’s commitment to integrity, efficiency, and fairness.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Four years of administrative staff or professional work.
• Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.
• Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

Nice To Haves

• Experience supporting administrative hearings, appeals, investigations, legal proceedings, or other adjudicatory processes.
• Experience maintaining case management systems and official records.
• Experience interpreting and applying policies, procedures, statutes, or regulations.
• Experience communicating with customers, claimants, employers, attorneys, or other stakeholders regarding case-related matters.

Responsibilities

• Provides administrative and procedural support to Hearing Officers throughout the appeals process.
• Reviews appeals filings and case materials for completeness and identifies missing documentation or procedural issues requiring follow-up.
• Coordinates scheduling of hearings, pre-hearing conferences, and related proceedings.
• Prepares and manages case files, exhibits, correspondence, notices, and other records associated with appeals proceedings.
• Drafts routine correspondence, procedural notices, scheduling communications, and other documents for review and issuance by Hearing Officers.
• Maintains and updates case management systems and tracking tools to ensure accurate and timely case processing.
• Monitors appeal timelines and supports compliance with statutory, regulatory, and procedural deadlines.
• Conducts outreach to appellants, employers, representatives, and other parties regarding hearing logistics and procedural requirements.
• Responds to inquiries from appellants, employers, representatives and internal stakeholders regarding appeals procedures, documentation requirements, and hearing preparation.
• Supports Hearing Officers with review and organization of documentary evidence and hearing materials.
• Maintains confidentiality and ensures proper handling of sensitive information and records.
• Coordinates with other FAMLI Directorates and operational teams to obtain records, resolve case-related issues, and support timely adjudication.
• Assists with maintaining standard operating procedures, templates, forms, and workflow documentation for the Appeals Unit.
• Supports implementation of new policies, procedures, technologies, and operational practices.
• Assists in identifying opportunities to improve operational efficiency, workflow management, and customer service within the Appeals Unit.
• Remains adaptable to evolving technologies, systems, and operational processes as the Appeals Unit continues to develop.
• Participates in training related to administrative processes, customer service, records management, appeals operations, and other relevant topics.
• Maintains familiarity with regulatory requirements, confidentiality standards, and procedural guidelines applicable to appeals administration.
• Compiles data and produces reports as directed.
• Performs other duties as required.

Benefits

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ("defined benefit" plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED