Appeals and Resolutions Support Technician

Inland Regional Center•San Bernardino, CA

23h•Hybrid

About The Position

Under the general supervision of the Manager – Appeals & Resolutions, the Appeals and Resolutions Support Technician performs specialized administrative duties in support of the Legal Affairs Department and acts in a confidential capacity. The role requires the ability to multitask, prioritize assignments, manage a high volume of work, communicate effectively, and establish rapport with others. It has no management responsibility. The technician provides administrative and case-support services for appeals, complaints, grievances, meetings, mediations, and hearings. Duties include processing and distributing mail; managing files, calendars, case logs, correspondence, records, and evidence packets; coordinating meetings and visitors; and filing or serving documents with the appropriate agencies and parties. The technician also supports the unit’s administrative staff, maintains knowledge of relevant laws, regulations, and agency policies, and follows agency procedures, security requirements, and safety plans. The position requires a high school diploma or equivalent and three years of office clerical work, including two years of skilled typing and high-volume document processing. Prior legal-setting experience and bilingual skills are preferred but not required. The work is hybrid, with time in the office and remotely at home. The hourly range is $21.2827–$29.9469. The posting refers to a benefits package and employee perks but does not list specific benefits.

Requirements

High school diploma or equivalent.
Three years of office clerical work, including two years of skilled typing and processing a heavy volume of documents requiring accurate and rapid handling.
Knowledge of general office practices and procedures, including business correspondence, filing, office equipment, and Microsoft Office applications.
Ability to organize work to meet deadlines.
Ability to perform clerical work requiring independent judgment, accuracy, and speed.
Ability to learn and follow complex policies and procedures.
Ability to learn to read court orders and understand complex regional center legal responsibilities.
Ability to spell and punctuate correctly and perform basic math.
Ability to follow oral and written directions.
Good verbal and written communication skills.
Ability to handle a hybrid work environment while maintaining productivity and efficiency.
Ability to adapt to interruptions, new priorities, and assignments.
Regular attendance and punctuality.

Nice To Haves

Two years of prior experience in a legal setting; preferred but not required.
Accurate typing at 50 words per minute; preferred.
Bilingual skills; preferred but not required.

Responsibilities

Perform daily administrative duties as directed by the Manager – Appeals & Resolutions.
Process and distribute incoming mail accurately and promptly; record and relay messages; and direct people or calls to the appropriate person.
Assist with scheduling meetings and assessments and handle anxious or irate callers appropriately.
Copy, scan, file, distribute, and catalog documents, and keep filing current for accurate retrieval.
Enter information using Word, Excel, and other network applications; update appeals calendars and case logs; and create paper or electronic case files.
Retrieve agency notices, appeal requests, complaints, grievances, and consumer or applicant records; record dates and related appeal deadlines.
Contact authorized representatives to schedule appeal, complaint, and grievance meetings, and send written confirmations and related correspondence as directed.
Assist with timely processing of administrative orders, hearing decisions, and other program documents by saving, filing, and routing them to assigned staff with instructions as appropriate.
Update Appeal and Clinical Services Calendars with appointments, conference-room confirmations, and videoconference links; invite appropriate staff and advise them of scheduled or changed appointments.
Add visitors to the IRC visitor system (Envoy), prepare conference rooms, and assist with receiving and escorting visitors.
Assist with timely filing of correspondence, motions, and related documents with the responsible state agency and involved parties, including preparing proof-of-service documents.
Compile and distribute evidence packets and complete service by mailing, faxing, emailing, or uploading documents to required parties.
Prepare correspondence, reports, and other paperwork promptly, and document case activities in case records.
Assist with overflow work and provide backup to unit administrative staff as needed.
Maintain current knowledge of relevant federal and state laws, regulations, and agency policy.
Keep the manager informed about pending work, work in progress, and problems encountered.
Work cooperatively as a team member, answer questions, share expertise, and contribute to team harmony.
Use office equipment appropriately and report repair needs.
Keep the home and office work areas neat, orderly, and free of hazards; follow safety rules and comply with the agency’s Injury and Illness Prevention Plan and Workplace Violence Prevention Plan.
Maintain productivity in a hybrid office and remote-work environment and communicate by telephone, video conference, email, and chat.
Adapt to interruptions, changing priorities, and new assignments; attend required training; and maintain good attendance and punctuality.
Use agency IT systems as assigned while maintaining security and following agency protocols, procedures, rules, and requirements.
Comply with agency Personnel Policies and Procedures and help ensure program compliance.
Assure consumers’ rights and dignity are maintained in the provision of services.
Perform different or additional work as assigned.