Appeal Tribunal Support Specialist

State of Oklahoma•Oklahoma City, OK

8d•Onsite

About The Position

The Appeal Tribunal Support Specialist will provide essential administrative and support functions for the Appeal Tribunal. This role involves managing the distribution and processing of Appeal Tribunal decisions, providing administrative assistance to Hearing Officers, and professionally handling communications with various stakeholders involved in the unemployment insurance appeals process. The position requires maintaining accurate case files, adhering to safety and security protocols, and contributing to a professional and customer-focused service environment.

Requirements

Five years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services or social services related work; or an equivalent combination of education and experience substituting thirty semester hours from an accredited college or university for 1 year of the required work experience up to 3 years of experience substitution.
Proficiently using the OESC’s standard software (Microsoft Office - Word, Outlook, Excel, Access, and Teams), and the Internet.
Ability to learn other software as needed.
Ability to lift, carry and move objects of up to 25 pounds.

Nice To Haves

Spelling, punctuation, and business English.
Modern office methods and procedures.
Employment practices and problems.
Laws, rules, policies and regulations of public employment service & unemployment compensation.
Basic psychology and human relations.
Excellent verbal and written communication skills.
Ability to maintain effective working relationships with others.
Ability to work with a high degree of independence.
Ability to deal effectively and courteously with people.
Ability to multi-task.
Ability to exercise good judgment in evaluating tribunal decisions.
Ability to make decisions.
Ability to anticipate, identify and resolve problems.
Ability to handle confidential work.
Ability to present ideas and facts effectively and accurately.
Ability to interpret applicable state and federal laws and regulations.
Ability to follow oral or written instructions.

Responsibilities

Proof Appeal Tribunal Decisions & distribute to appropriate parties.
Provide administrative support to Hearing Officers.
Enter decision results in the mainframe.
Scan decisions into document storage system.
Professionally manage incoming registration calls for telephone hearings.
Communicate professionally with unemployment insurance claimants, employers, attorneys, and third-party representatives concerning the administrative appeal process.
Maintain accurate and current records for electronic case files.
Consistently seek to offer professional customer-focused services and interactions to public and private employers.
Participate in the required safety and security protocols of the Appeal Tribunal.
Proof Appeal Tribunal decisions, distribute for corrections and final signatures, and prepare decisions for mailing.
Maintain confidentiality of records as required by Employment Security Act.
Communicate and provide administrative support to Hearing Officers, management, and coworkers, in a timely fashion; prepare clear, concise oral or written reports as needed.
Utilize excellent customer-service skills to ensure optimal results for the many activities required of the Appeal Tribunal staff keeping the office appearance and atmosphere conducive to friendly customer service.
Participate in team meetings, staff-required training, and cross training to provide professional, timely, and additional assistance with the Appeal Tribunal duty requirements.
Assist with the Appeal Tribunal’s incoming calls regarding the appeals process.
Assist in filing case files and preparing files for Department of Libraries.
Utilize office machinery in accordance with safety / security protocols.