Apparel/Clerk

Kroger•Surprise, AZ

About The Position

The Apparel/Clerk helps create an outstanding customer experience by providing exceptional service and maintaining a safe, clean, and orderly department. The role assists the department manager in achieving sales and profit goals and monitors quality assurance standards while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk answers customer questions, maintains knowledge of department products, and makes product suggestions. The role also labels, stocks, and inventories merchandise; maintains displays and department standards; tracks product arrival dates; and supports sales through merchandising, promotional materials, and intercom announcements. The position follows company policies and applicable health and civil codes, completes required paperwork, and supports customer service, cash, labor, expense, supply, loss prevention, maintenance, safety, and engagement controls. The clerk reinforces safety procedures, reports unsafe conditions and incidents, inspects equipment for maintenance needs, and reports customer or employee accidents, safety risks, and illegal activity. The essential functions must be performed with or without reasonable accommodation.

Requirements

Must be at least 18 years of age.
Must be able to meet the minimum physical demands of the position.
Knowledge of basic math, including counting, addition, and subtraction.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions and make suggestions.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Observe scheduled shift operating hours.
Follow applicable local, state, and federal health and civil codes.
Provide friendly customer service and maintain a clean, orderly department.
Use creative merchandising and keep displays stocked and conditioned according to department standards.
Be aware of product arrival dates and maintain workload to meet production deadlines.
Use bulletins, announcements, and special programs to support additional sales.
Complete paperwork according to company policy.
Follow merchandising, customer service, cash control, labor control, expense and supply control, loss prevention, maintenance, safety, and associate and customer engagement rules.
Promote sales through intercom announcements.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager about repair needs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.