Apparel/Clerk

Kroger•Litchfield Park, AZ

About The Position

The Apparel/Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean, orderly department that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The employee demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves helping customers with product questions and suggestions, maintaining knowledge of department products, and labeling, stocking, and inventorying merchandise. The Apparel/Clerk supports merchandising and sales activities, meets production deadlines, follows company policies and applicable health and civil codes, and observes scheduled shift hours. The employee also follows safety, loss-prevention, maintenance, customer-service, cash-control, labor-control, and other store procedures; reports discrepancies, hazards, incidents, repairs, and suspected illegal activity to management; and must be able to perform essential job functions with or without reasonable accommodation.

Requirements

Minimum age of 18.
Ability to meet the minimum physical demands of the position.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

High school diploma or equivalent.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Observe scheduled shift operating hours.
Follow local, state, and federal health and civil codes.
Provide friendly customer service and maintain a clean and orderly department.
Use creative merchandising and keep displays stocked and conditioned according to department standards.
Be aware of product arrival dates and maintain workload to meet production deadlines.
Use bulletins, announcements, and special programs to help generate additional sales.
Complete paperwork according to company policy.
Follow merchandising, customer-service, cash-control, labor-control, expense and supply-control, loss-prevention, maintenance, safety, and associate- and customer-engagement rules.
Promote sales through intercom announcements.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.