APPAREL/CLERK

The Kroger Co.•Salem, OR

About The Position

The Apparel Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean, welcoming department. The role assists the department manager in reaching sales and profit goals and monitors quality assurance standards. The clerk demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves assisting customers, learning about department products, labeling and stocking merchandise, maintaining displays, and supporting department sales and operations. The clerk follows company policies and applicable codes, observes scheduled shift hours, maintains required paperwork, and complies with customer service, merchandising, cash, labor, loss prevention, maintenance, and safety controls. The role also includes identifying and reporting safety, equipment, customer, employee, and inventory concerns.

Requirements

Must be at least 18 years of age.
Must meet the minimum physical demands of the position.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

High school diploma or equivalent.
Ability to speak, read, and/or write in a second language.

Responsibilities

Welcome customers and answer questions about products sold in the department and throughout the store.
Learn department products and respond to customer questions with product suggestions.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Observe scheduled shift operating hours.
Follow local, state, and federal health and civil codes.
Provide friendly customer service and maintain a clean, orderly department.
Use creative merchandising and keep displays stocked and conditioned according to department standards.
Track product arrival dates and maintain workload so production deadlines are met.
Use bulletins, announcements, and special programs to support additional sales.
Complete paperwork according to company policy.
Follow merchandising, customer service, cash control, labor control, expense and supply control, loss prevention, maintenance, safety, and engagement rules.
Promote sales through intercom announcements.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.