APPAREL/CLERK

The Kroger Co.•Gilbert, AZ

About The Position

The Apparel Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean, and orderly department. The role supports the department manager in achieving sales and profit goals, monitors quality assurance standards, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk assists customers with questions and product suggestions, labels, stocks, and inventories merchandise, and supports merchandising and sales initiatives. The position also follows company policies and applicable health and civil codes, maintains department standards, and reports safety concerns, incidents, discrepancies, and equipment repair needs to management. The essential functions must be performed with or without reasonable accommodation.

Requirements

Minimum age of 18.
Must be able to meet the minimum physical demands of the position.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

High school diploma or equivalent.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment and answer customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make product suggestions.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Observe scheduled shift operating hours.
Adhere to local, state, and federal health and civil codes.
Provide friendly customer service and maintain a clean, orderly department.
Use creative merchandising and keep displays stocked and conditioned according to department standards.
Be aware of product arrival dates and maintain workload to meet production deadlines.
Receive and use bulletins, announcements, and special programs to support additional sales.
Complete paperwork according to company policy.
Follow merchandising, customer service, cash control, labor control, expense and supply control, loss prevention, maintenance, safety, and associate and customer engagement rules.
Promote sales through intercom announcements.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.