TBS App Support Spec

Atmos Energy • Dallas, TX

3d • Onsite

About The Position

This job description does not attempt to list all of the duties that are or may be performed in this position.

Requirements

• Bachelor's degree in Strategic Management, Management Information Systems (MIS), Business, Mathematics, Accounting, or related field and three years related experience in business project analysis and implementation or two years of progressively responsible related experience within the natural gas industry; or
• A general educational knowledge acquired through a high school diploma or a General Equivalency Diploma (GED) and five years of progressively responsible related experience.
• Requires the ability to communicate, persuade, and/or influence internal and/or external customers at a high level such as senior management on matters of a technical and/or complex nature.
• Requires the ability to perform to perform algebraic, trigonometric, and geometric operations and/or moderately complex statistical and/or accounting methods.
• Requires advanced knowledge of various software applications to create documents, reports, and/or graphics.

Nice To Haves

• May require traveling to Atmos offices.

Responsibilities

• Works with Management and application users to help define business and operational requirements.
• Maintains repository of business and operational requirements for supported business systems.
• Executes, develops, and maintains test plans, scripts, and data for user acceptance testing and regression testing for all supported systems.
• Provides system/software expertise and training to supported functional business areas.
• Analyzes and escalates issues reported by the clients to appropriate resources.
• Evaluates potential system and process updates to inform management of usefulness and risk. Identifies process improvement opportunities.
• Troubleshoots software deficiencies, identifies, locate and document possible bugs utilizing investigative and / or analytical methods.
• Defines algorithms and develops custom ad-hoc or formal queries and reports to support performance metrics.
• Assures compliance with corporate, department and regulatory policies and procedures.
• Participations in a rotating non-restricted on-call schedule to support systems and business users during an unexpected outage or critical business need.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level