App Dev & Support Engineer II

Conduent•Gates, NY

6h•Remote

About The Position

A market-leading disease surveillance and outbreak management system, Maven, is essential for fast-moving, rapidly changing public health crises. Conduent provides technology-enabled solutions for various public health and safety programs, supporting the need to adapt Maven to the ever-changing needs of public health. Maven is used by multiple states and cities in the U.S. and internationally to manage viral outbreaks, requiring high levels of visibility and coordination across all facets of a crisis to ensure prevention, protection, and recovery for those at risk. Technology management is an integral weapon in the fight against disease outbreaks, securely tracking patients infected with or exposed to communicable diseases such as Novel Coronavirus, Ebola, Zika, measles, tuberculosis, HIV/STDs, and influenza.

Requirements

Bachelor of Science in Software Development and 4+ years of experience in Java Software Development or equivalent work experience.
Knowledge of enterprise software.
Strong analytical, conceptual, and technical problem-solving abilities.
Ability to deliver outstanding customer service, including excellent listening and empathy skills.
Ability to organize and coordinate multiple projects simultaneously while maintaining attention to detail and navigating competing priorities.
Excellent oral, written, and interpersonal communication skills.
Capacity to remain calm, composed, and articulate when dealing with challenging situations.
Demonstrated ability to work independently while collaborating with cross-functional teams and organizations.
Self-motivated high achiever who can learn in a fast-paced, sometimes high-pressure environment with limited direct supervision.
JAVA/J2EE
SQL and Relational Databases (e.g. Oracle, MSQL, PostgreSQL)
Javascript and related technologies (e.g. HTML5, CSS3, JavaScript, jQuery, Ajax)
XML

Nice To Haves

Knowledge of public health industry a plus.
Working knowledge of App Servers (e.g. Tomcat, Websphere, AWS, Azure)
Working knowledge of Development methodologies (e.g. Agile, Waterfall)

Responsibilities

Provide first and second level of support for clients, offering technical software assistance directly.
Participate and/or lead regular issue tracking and ticket review meetings internally and with clients.
Focus on production-related issues and activities.
Work closely with other Support Engineers, Maven Core Engineers, and Quality Assurance Testing Engineers.
Effectively utilize the Jira issue tracking system for tracking of all support issues, within the defined client-specific Service Level Agreement (SLA).
Effectively utilize the Jira issue tracking system for tracking of all Maven Migration requests and DCRs, within Client expectations.
Provide after-hours phone support coverage as required by business needs.
Follow Conduent policy on entering time spent on projects and tasks.
Travel to client or company sites as required.
Provide Production Support Services including: Issue Ticket Resolution/Fixes, Builds for Change Requests, Minor/Major Software Release Migrations/Builds, Escrow Packaging and Delivery, Change Requests, Software Security Scans, Defects, Improvements, Features, Migrations, Implementations, Software Security Scans, and Code Reviews.