App Dev & Support Engineer II

Conduent State Healthcare, LLC•, Remote US

22h•Remote

About The Position

A market-leading disease surveillance and outbreak management system, Maven is essential for fast-moving, rapidly changing public health crises. Conduent provides technology enabled solutions for various public health and safety programs supporting the need to adapt Maven to the ever-changing needs of public health. Maven is used by multiple states and cities in the U.S. and internationally to manage viral outbreaks which require the highest levels of visibility and coordination across all facets of a crisis to ensure prevention, protection, and recovery for those at risk. Technology management is an integral weapon in the fight against a disease outbreak. It securely tracks patients infected with or exposed to dire communicable diseases such as Novel Coronavirus, Ebola, Zika, measles, tuberculosis, HIV/STDs, and influenza. As an App Dev & Support Engineer II, you will be the first and second level of support for our clients. You will provide technical software assistance directly for our clients, participate and/or lead regular issue tracking and ticket review meetings internally and with the Clients. Focus for the Team is on production related issues and activities. The App Dev & Support Engineer II must primarily possess strong problem-solving ability alone and in working with others. They must also possess strong communication skills for effectively working with associates and Clients.

Requirements

JAVA/J2EE
SQL and Relational Databases (e.g. Oracle, MSQL, PostgreSQL)
Javascript and related technologies (e.g. HTML5, CSS3, JavaScript, jQuery, Ajax)
XML
Bachelor of Science in Software Development and 4+ years of experience in Java Software Development or equivalent work experience.
Knowledge of enterprise software required.
Strong analytical, conceptual, and technical problem-solving abilities.
Ability to deliver outstanding customer service, including excellent listening and empathy skills.
Ability to organize and coordinate multiple projects simultaneously while maintaining attention to detail and navigating competing priorities.
Excellent oral, written, and interpersonal communication skills.
Capacity to remain calm, composed, and articulate when dealing with challenging situations.
Demonstrated ability to work independently while collaborating with cross-functional teams and organizations.
Self-motivated high achiever who can learn in a fast-paced, sometimes high-pressure environment with limited direct supervision.

Nice To Haves

Working knowledge of App Servers (e.g. Tomcat, Websphere, AWS, Azure)
Working knowledge of Development methodologies (e.g. Agile, Waterfall)
Knowledge of public health industry a plus.

Responsibilities

Work closely with other Support Engineers, Maven Core Engineers, Quality Assurance Testing Engineers.
Effectively utilize the Jira issue tracking system for tracking of all support issues, within the defined client-specific Service Level Agreement (SLA).
Effectively utilize the Jira issue tracking system for tracking of all Maven Migration requests and DCRs, within Client expectations.
After-hours phone support coverage may be required based on business needs.
Following Conduent policy on entering time spent on projects and tasks.
Traveling to client or company sites as required.
Providing Production Support Services such as: Issue Ticket Resolution/Fixes, Builds for Change Requests, Minor/Major Software Release Migrations/Builds, Escrow Packaging and Delivery, Change Requests, Software Security Scans, Defects, Improvements, Features, Migrations, Implementations, Software Security Scans, Code Reviews.