API Services Support Engineer

Bank of America•Jersey City, NJ

11d•$104,200 - $155,300•Onsite

About The Position

This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement. CTI ADS API Services team is seeking a highly motivated API Services Support Engineer. API Services platform team provides 24x7 support across the globe. The Support Engineer will work with global support team to provide frontline coverage for the platform. The role additionally will provide opportunities to design, build and maintain MuleSoft / TIBCO based Integration and API platforms.

Requirements

MuleSoft, Linux, TIBCO, Middleware Administration
Hands on experience in MuleSoft Anypoint Platform
Experience in developing large-scale integration and API solutions using MuleSoft and/or TIBCO
Experience in creating RAML and SWAGGER based API contracts and mocking services
Experience in working with API Management, ARM, Exchange and Access Management modules of PCE
Experience in creating custom policies and custom connectors
Experience in deploying API / Microservices using various modes including ARM, Containers and Cloud
Java/J2EE, Eclipse, Unix Shell Scripting, ANT, Jython/Python, .Net, Powershell
Experience with Continuous Integration and Delivery practices and automation tools (e.g., Jenkins, Ansible / Tower)
Experience with SDLC development processes (Waterfall, Agile, Lean) and tools (e.g., Jira, Confluence, Rally, Git)
Hands on Linux / Unix and Windows experience in context of setting up MuleSoft environments/troubleshooting
Experience with Service Oriented Architecture / Microservices etc.
Willing to learn new technologies
Excellent problem solving troubleshooting skills

Nice To Haves

At least 1 active MuleSoft Certification is desirable.
Other middleware technology experience
Dynatrace
Splunk
Ansible
Java
Python
Maven
Jenkins

Responsibilities

Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
Develops software solutions to address manual and repeatable work or inefficient processes
Conducts on-site evaluations of third-party products being considered for firm adoption
Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
The support engineer will work in shift coverage and may require at least 1 weekend day (Either Saturday or Sunday) as part of weekly shifts.
Responsible for translating the requirements into one of the infrastructure design, build it, and perform QA/QC tests to ensure platform meets the requirements.
Work closely with new clients to on board them to MuleSoft platform, help them setup CI/CD routines, configure MuleSoft runtimes, help application teams do performance testing.
Set up monitoring, troubleshooting environment issues on Linux and Windows environment, and manage access.