API IT Solutions Analyst II - Remote
About The Position
CSAA Insurance Group is hiring a remote API IT Solutions Analyst II to help deliver enterprise APIs that support mission-critical applications across sales, service, and claims for digital and agency channels. The analyst works with internal and external partners to onboard them to the API ecosystem, troubleshoot issues, and support seamless integrations. The role collaborates with business partners and IT teams to understand business needs, translate them into technical requirements, coordinate project delivery, and maintain process and technical documentation. It also provides subject matter expertise, supports user acceptance testing and training, analyzes data, and contributes to project reporting. The position is remote within the United States, excluding Hawaii and Alaska, with travel as needed for divisional, team, and other in-person meetings.
Requirements
- Bachelor's degree in a related area, such as Computer Science or Information Systems, or an equivalent combination of education and experience.
- 3–5 years of system documentation experience and/or technical writing experience.
- Ability to create non-functional requirements and translate business requirements into non-functional requirements.
- Solid understanding of development, quality assurance, and integration methodologies.
- Ability to trace transactions through a sophisticated system and document how systems and overlapping processes interact.
Nice To Haves
- Working knowledge of industry practices and CSAA IG policies, and ability to develop a clear understanding of the company's key functional processes and resources.
- Actively contributes to company culture, such as through employee resource groups or volunteering.
- Willingness to use cameras when appropriate for onboarding team members and building relationships.
- Flexibility to meet business needs, including investing extra time or helping other teams.
Responsibilities
- Collaborate with business relationship managers, business solutions analysts, project managers, developers, quality assurance, and other IT partners to gather needs and translate business requirements into technical requirements.
- Coordinate with project managers to help meet project timelines and milestones.
- Develop and maintain standard operating procedures.
- Identify and coordinate interdependencies across domains.
- Lead and accelerate delivery of projects and initiatives within set timelines.
- Author API mapping sheets and API specifications.
- Build collaborative relationships with internal domains and partners, including the AI Council and Architecture Review Committee.
- Work with architects, developers, and other partners to ensure technical solutions align with business objectives.
- Provide subject matter expertise on applications and platforms to business partners.
- Review other analysts' documentation for accuracy and completeness.
- Update business relationship managers, business solutions analysts, and project managers on issue and risk status.
- Capture business needs in business requirements documents and validate that technical requirements support business requirements and expected functionality.
- Create and maintain technical requirements, designs, user stories, acceptance criteria, and other documentation.
- Create technical specifications and documentation, including systems mapping, data-flow mapping, database queries, and table updates.
- Keep documentation current and accessible to relevant partners.
- Assist with user acceptance testing sessions.
- Help develop and deliver systems-related training materials and sessions.
- Extract, analyze, and interpret data to support business decisions and project outcomes.
- Contribute to reports and dashboards tracking project progress and performance metrics.
- Travel as needed for divisional, team, and other in-person meetings.
Benefits
- Annual bonus eligibility for most roles; this role offers an opportunity for an annual discretionary bonus of up to 7% of eligible pay through the Annual Incentive Plan.
- 401(k) with company match.
- Career growth and development support from leaders and mentors.
- Remote-first flexible workplace, with flexibility to work from various locations including CSAA offices.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
