API Integration Analyst

TEKsystems•Cincinnati, OH

6d•$59 - $59•Remote

About The Position

The API Integration Analyst supports the technical execution of API-based digital solution implementations with external customers and integration partners. The role translates customer and solution requirements into configuration, testing, validation, and production-readiness activities; coordinates technical issue resolution; and supports go-live stabilization and transition to ongoing support. Within Solution Delivery, the analyst works with Product Management, API and engineering teams, implementation partners, customer technical teams, and operational support functions. The analyst owns technical implementation execution and readiness for assigned engagements. Overall implementation orchestration, cross-functional accountability, adoption, and customer outcome ownership remain with the designated Solution Delivery lead unless otherwise defined. The position is fully remote. If converted to full-time, the employee must be able to travel to one of the listed primary locations for quarterly or bi-quarterly onsite work. This is a contract-to-hire position based out of Cincinnati, Ohio. The stated pay range is $59.42 per hour. The posting describes potential benefits for eligible temporary-role employees, subject to eligibility and plan terms.

Requirements

Proven ability to support or manage technical implementations involving APIs, systems integration, data integration, or comparable digital technologies.
Experience gathering technical requirements and translating them into configuration, testing, validation, and production-deployment activities.
Experience developing or executing technical test plans, troubleshooting implementation issues, and coordinating resolution across technical and business teams.
Demonstrated ability to manage multiple customer implementations, workstreams, or technical priorities while meeting committed timelines.
Working knowledge of RESTful API integrations, HTTP methods and response codes, JSON, authentication and authorization concepts, and API specifications.
Understanding of FHIR APIs, SMART on FHIR, technical integration testing, implementation validation, and production-readiness practices.
Knowledge of technical requirements gathering, issue management, implementation documentation, and structured operational handoffs.
Strong technical problem-solving and analytical skills with high attention to detail.
Ability to interpret technical requirements and communicate them clearly to technical and non-technical stakeholders.
Strong customer-facing verbal and written communication skills.
Ability to organize multiple implementations and priorities and drive risks, dependencies, and blockers toward resolution.
Strong interpersonal skills and an effective cross-functional working style.

Nice To Haves

Experience implementing healthcare interoperability, digital health, laboratory, or EHR-integrated solutions.
Experience supporting external customer or partner implementations involving FHIR APIs or SMART on FHIR.
Experience working in cross-functional product, engineering, implementation, or Solution Delivery environments.
Knowledge of Jira, Confluence, API testing tools, and project documentation tools.
Understanding of healthcare privacy, security, PHI handling, and customer access-control requirements.
Knowledge of business process mapping and workflow analysis.

Responsibilities

Support technical implementation of API-based digital products and interoperability solutions with external customers and partners.
Gather and document customer technical requirements, workflows, configuration needs, integration dependencies, testing requirements, constraints, and acceptance criteria.
Translate approved requirements into technical implementation activities, milestones, dependencies, readiness criteria, and deliverables.
Maintain technical implementation plans across concurrent customer engagements and identify risks to testing, production activation, or timelines.
Coordinate technical readiness checkpoints and provide evidence required for go-live decisions.
Guide customers and partners through configuration, connectivity, and validation of API integrations, including FHIR and SMART on FHIR where applicable.
Develop and coordinate technical test plans, test data needs, expected results, defect documentation, retesting, and validation activities.
Support end-to-end testing between customer systems and Quest digital solutions and verify agreed technical acceptance criteria.
Evaluate customer configurations and implementations against approved specifications, solution requirements, security controls, and production-readiness criteria.
Document test results, open issues, decisions, exceptions, and final technical readiness status.
Perform initial analysis and triage of API connectivity, authentication, configuration, data exchange, customer-environment, and solution-behavior issues.
Distinguish implementation or configuration issues from suspected product defects and route issues to accountable teams with technical evidence.
Coordinate corrective actions with engineering, Product Management, customer technical teams, security, and other partners; track issues through validation and closure.
Provide remote technical support during production activation and perform post-implementation validation and stabilization.
Escalate unresolved technical blockers, aging dependencies, and material readiness risks before they affect commitments or go-live.
Maintain implementation records in approved tools, including requirements, configurations, plans, testing status, risks, issues, decisions, readiness evidence, and outcomes.
Create and improve reusable technical implementation playbooks, checklists, testing standards, troubleshooting guidance, and handoff criteria.
Capture recurring implementation friction and lessons learned and recommend product, process, documentation, or tooling improvements.
Complete a structured handoff after production validation and stabilization, including known issues, support ownership, operating documentation, and customer-specific configuration details.
Serve as the technical implementation point of contact for assigned customer and partner engagements within approved solution design and implementation authority.
Communicate technical requirements, status, risks, decisions, and readiness clearly to technical and non-technical stakeholders.
Partner with Product Management and engineering to clarify product capabilities, resolve implementation questions, and identify gaps requiring product or architecture decisions.
Perform workflow and business-process analysis to understand how the digital solution fits into customer environments and operating models.