Apartment Service Manager

Windsor Communities•Sunnyvale, CA

3d•Onsite

About The Position

This site is a garden style apartment community with 617 units on property. The Apartment Service Manager will be responsible for performing routine maintenance tasks, completing work orders, preparing vacant units for new residents, responding to emergency maintenance requests, conducting preventive maintenance, ensuring safety compliance, managing inventory, maintaining records, and interacting with residents and contractors professionally. The role also involves supervisory responsibilities, including creating a positive team environment, budget monitoring, contract management, ordering supplies, managing employees, scheduling and overseeing vendors, and managing capital improvements and renovations.

Requirements

High school diploma or GED.
Minimum of 5 years of experience in apartment maintenance or a related field.
Minimum of 2 years in a supervisory/leadership role.
Familiarity with budget monitoring and contract management.
Experience ordering supplies, creating purchase orders, and processing invoices.
Experience managing, scheduling and overseeing vendors, contractors and suppliers.
Proficient in using hand and power tools.
Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills.
Experience and ability using smart devices and property management software.
Ability to lift and carry up to 50 pounds.
Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
Comfortable working in various weather conditions and environments.

Nice To Haves

Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
EPA Type II preferred or ability to become certified within 90 days of start date.
CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Responsibilities

Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs.
Maintain property curb appeal and all pool/spa/fountains.
Complete work orders efficiently and ensure they are closed out within 24 hours.
Assign work orders as necessary to team members.
Prepare vacant units for new residents, including painting, cleaning, and necessary repairs.
Work with vendors/contractors to manage the make ready process.
Respond to emergency maintenance requests and after-hours calls in an on-call rotation.
Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
Ensure compliance with all safety regulations and policies.
Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
Manage and track inventory of maintenance supplies and equipment.
Order supplies, create purchase orders and process invoices.
Maintain accurate records of maintenance activities, repairs and daily mechanical rounds.
Utilize computer, smart phone, and tablet.
Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively.
Support the company’s values and culture.
Interact professionally with contractors, vendors, and suppliers.
Work closely with the property management team to identify and resolve maintenance issues.
Create a positive team environment, and maintain a strong sense of morale while being a positive role model.
Monitor budgets and manage contracts.
Manage employees, scheduling and overseeing vendors, contractors and suppliers.
Manage capital improvements and renovations.