Apartment Manager

Retirement Housing Foundation•Chisago City, MN

1d•Onsite

About The Position

The Apartment Manager at Parmly Lakeview, a 60-unit RHF community providing affordable housing to eligible individuals, families, and seniors through HUD programs, is responsible for overseeing the day-to-day operations of the property, ensuring the well-being of residents, and maintaining compliance with all applicable regulations. This role focuses on providing excellent customer service, efficient property management, and fostering a supportive community environment for all residents. The manager will work closely with maintenance, leasing, and resident service teams to create a welcoming, well-maintained, and compliant living environment.

Requirements

High school diploma or equivalent required
3+ years of experience in property management, preferably in senior living, affordable housing, or multifamily housing environments.
Experience with HUD, and other affordable housing programs preferred.
Experience managing budgets, financial reporting, and property operations.
Strong leadership and organizational skills, with the ability to manage a team and work with diverse groups of residents.
Excellent communication skills, both written and verbal, with the ability to interact with residents, families, staff, and external partners.
Proficient in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite (Word, Excel, Outlook).
Strong problem-solving skills, with the ability to manage complex situations and make decisions that align with company policies and resident needs.
Ability to work independently and prioritize tasks in a fast-paced environment.
Ability to work flexible hours, including weekends and evenings, as needed.
Valid driver’s license and access to reliable transportation.
Must pass a background check and drug screening.

Nice To Haves

Experience in business administration, or a related field preferred.

Responsibilities

Oversee all aspects of daily operations, including leasing, resident relations, and facilities management.
Ensure compliance with federal, state, and local housing regulations, including HUD requirements.
Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy.
Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventative maintenance to ensure the property is safe and well-maintained.
Conduct regular inspections of the property, common areas, and individual units to ensure compliance with safety, cleanliness, and housing standards.
Review and approve purchase orders, invoices, and other financial documents related to property operations.
Manage leasing activities, including marketing available units, conducting tours, and processing applications.
Ensure all lease agreements comply with RHF policies and affordable housing regulations.
Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents.
Coordinate move-ins and move-outs, ensuring that vacant units are prepared promptly for new residents.
Work with prospective residents to ensure that eligibility requirements for senior and affordable housing are met.
Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.
Address resident concerns and resolve disputes in a timely and professional manner, ensuring the satisfaction and well-being of all residents.
Serve as a liaison between residents and RHF leadership, communicating concerns, suggestions, and feedback.
Provide exceptional customer service to residents and their families, maintaining a welcoming and respectful environment.
Work closely with the Resident Service Coordinator to ensure residents have access to necessary social and supportive services.
Ensure compliance with all HUD, and other affordable housing program regulations, including income certifications and annual recertifications.
Maintain accurate and organized records of leasing, financial, and maintenance activities, preparing reports as required by RHF leadership and regulatory agencies.
Coordinate and oversee audits, inspections, and reviews by regulatory bodies or funding sources, ensuring that the property meets all standards and guidelines.
Stay informed of changes in housing regulations and best practices to ensure compliance and operational efficiency.