Apartment Manager

RHF (Retirement Housing Foundation)•Cleveland, OH

20d•Hybrid

About The Position

The Apartment Manager at Deaconess - Zane and Krafft Center, both senior living community operated by Retirement Housing Foundation (RHF), oversees daily operations, ensures resident well-being, and maintains compliance with regulations. This role focuses on customer service, efficient property management, and fostering a supportive environment. The manager collaborates with maintenance, leasing, and resident service teams to maintain a compliant, well-kept property. As a skilled administrative position, the Apartment Manager manages a Tax Credit community, ensuring compliance with HUD regulations, the LIHTC program, and the regulatory agreement. This role requires independence, supervision of staff, and communication with the Regional Manager to ensure smooth operations.

Requirements

High school diploma or equivalent required
3+ years of experience in property management, preferably in senior living, affordable housing, or multifamily housing environments.
Experience managing budgets, financial reporting, and property operations.
Strong leadership and organizational skills, with the ability to manage a team and work with diverse groups of residents.
Excellent communication skills, both written and verbal, with the ability to interact with residents, families, staff, and external partners.
Proficient in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite (Word, Excel, Outlook).
Strong problem-solving skills, with the ability to manage complex situations and make decisions that align with company policies and resident needs.
Ability to work independently and prioritize tasks in a fast-paced environment.
Ability to work flexible hours, including weekends and evenings, as needed.
Must pass all pre-employment screening requirements, including employment and reference verification.
Must be able to sit, stand, walk, and perform tasks requiring manual dexterity and visual acuity.
Must be able to lift up to 25 lbs. and occasionally perform physical tasks related to property management.

Nice To Haves

experience in property management, business administration, or a related field preferred.
Experience with HUD, LIHTC, and other affordable housing programs preferred.

Responsibilities

Oversee all aspects of daily operations for the Deaconess - Zane and Krafft Center, including leasing, resident relations, and facilities management.
Ensure compliance with federal, state, and local housing regulations, including HUD and LIHTC requirements.
Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy.
Oversee office and maintenance staff, coordinate with vendors for repairs, renovations, and preventative maintenance to ensure the property is safe and well-maintained.
Conduct regular inspections of the property, common areas, and individual units to ensure compliance with safety, cleanliness, and housing standards.
Review and approve purchase orders, invoices, and other financial documents related to property operations.
Manage leasing activities, including marketing available units, conducting tours, and processing applications.
Ensure all lease agreements comply with RHF policies and affordable housing regulations.
Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents.
Coordinate move-ins and move-outs, ensuring that vacant units are prepared promptly for new residents.
Work with prospective residents to ensure that eligibility requirements for senior and affordable housing are met.
Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.
Address resident concerns and resolve disputes in a timely and professional manner, ensuring the satisfaction and well-being of all residents.
Serve as a liaison between residents and RHF leadership, communicating concerns, suggestions, and feedback.
Provide exceptional customer service to residents and their families, maintaining a welcoming and respectful environment.
Work closely with the Resident Service Coordinator to ensure residents have access to necessary social and supportive services.
Ensure compliance with all HUD, LIHTC, and other affordable housing program regulations, including income certifications and annual recertifications.
Maintain accurate and organized records of leasing, financial, and maintenance activities, preparing reports as required by RHF leadership and regulatory agencies.
Coordinate and oversee audits, inspections, and reviews by regulatory bodies or funding sources, ensuring that the property meets all standards and guidelines.
Stay informed of changes in housing regulations and best practices to ensure compliance and operational efficiency.