Apartment Maintenance Technician/Work Order Specialist

Renewing Management Inc•Cumberland, IN

74d•Onsite

About The Position

Renewing Management has been restoring hope by transforming communities across Indiana for over 20 years. We are a passionate and driven team of committed professionals where every voice is heard and the best idea wins. The Work Order Specialist is responsible for completing resident Service Requests and providing excellent customer service to residents, staff, and vendors.

Requirements

On-call availability on nights and weekends
Great mechanical aptitude in appliance repair, plumbing systems, HVAC systems, electrical systems, etc.
Communicate effectively and courteously with residents, staff and vendors
Ability to self-direct and prioritize activities
Ability to work in adverse weather conditions
Hand tools necessary to do the job
High school diploma or equivalent is required.
1 to 3 years of work-related experience is required.
Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate courses of action.
Must effectively convey ideas, images, and goals to a diverse group of personalities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Constant need (66% to 100% of the time) to perform the following physical activities: Walking/Standing/On Feet, Bend/Stoop/Squat/Kneel, Climb Stairs, Push or Pull, Reach Above Shoulder, Climb Ladders, Grasp/Grip/Turning, Finger Dexterity, Writing.
Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instruction from staff and residents, and see small detail when performing routine maintenance duties.
Frequent need (33% to 60% of the time) to see things clearly beyond arm's reach, such as overseeing assistants and observing problems throughout the property.
Constant need (66% to 100% of the time) to communicate with assistants, office staff, vendors and residents. Must use listening skills to diagnose needed repairs, etc.
Constant need (66% to 100% of the time) to verbally communicate with assistants, office staff, vendors and residents.
Frequent need (33% to 66% of the time) to utilize personal transportation to pick up replacement parts and supplies from vendors. Rotating on-call status may occasionally require expedient travel to assigned property at a moment's notice. Pickups and deliveries to the corporate office may be required. Must have reliable transportation.

Nice To Haves

EPA Universal certificate is preferred.
Pool maintenance experience preferred.

Responsibilities

Complete Service Requests, including repairing plumbing, electrical, carpentry and drywall issues.
Ensure 30-minute response time to Emergency Service Requests and property disasters (fires, floods, freezes, etc.).
Perform an inspection of the community grounds each morning to ensure that the community is clean and well-maintained, including maintenance of landscaping, bushes, trees, lawn, snow, trash, etc.
Turn all vacant units, as assigned, including painting, cleaning, and maintenance.
Complete maintenance work orders within 48 hours of input into Entrata and make-readies within 7 days of vacancy.
Complete preventative maintenance activities and update records of those activities.
Maintain records of maintenance performed in all units and update property software.
Maintain all tools, equipment, and replacement parts in working condition.
Provide service and maintenance for all common areas and amenities.
If applicable, service the community pool, including water testing and cleaning, filter and systems maintenance, responding to water hygiene incidents, completing minor repairs, etc.
Communicate openly with other team members regarding work priorities and the state of projects.
Coordinate special projects as directed.
Ensure safety protocol is being followed.
Other duties as assigned.