Apartment Maintenance Manager

Kibo Capital•Knoxville, TN

2d•Onsite

About The Position

The Willows of West Hills is seeking an experienced Apartment Maintenance Manager to lead the maintenance operations of our 250-unit garden-style apartment community in West Knoxville. The Maintenance Manager is responsible for leading the onsite maintenance team, directing daily operations, managing service-request performance, overseeing unit turns and preventive maintenance, coordinating contractors, controlling maintenance expenses, and ensuring the community is maintained to Kibo’s standards. While the Maintenance Manager should possess strong technical knowledge and be able to assist the team when necessary, the primary focus of this role is leadership, planning, delegation, oversight, accountability, and property performance.

Requirements

At least five years of experience in multifamily, residential property, facilities, construction, or comparable building maintenance.
At least three years of experience leading or supervising maintenance employees.
Demonstrated experience assigning work, managing employee performance, coordinating vendors, and overseeing maintenance operations.
Strong technical knowledge of HVAC, plumbing, electrical systems, appliance repair, carpentry, and general property maintenance.
Current EPA Section 608 certification.
Ability to evaluate maintenance issues, establish priorities, delegate responsibilities, and verify completion.
Experience obtaining bids, reviewing proposals, and coordinating contractors.
Strong organizational, leadership, communication, and problem-solving skills.
Ability to use property-management software, electronic work-order systems, email, and basic computer programs.
Valid and current driver’s license with an acceptable driving record.
High school diploma or equivalent.

Nice To Haves

Previous experience managing maintenance operations for a multifamily apartment community.
Experience overseeing a community of 200 or more apartment homes.
EPA Universal certification.
Certified Pool Operator certification or comparable pool-maintenance experience.
Experience managing departmental budgets, purchasing, inventory, and capital projects.
Experience with property-management or electronic work-order software.

Responsibilities

Hire, onboard, train, supervise, coach, and manage the onsite maintenance team.
Direct the daily work of maintenance technicians and groundskeeping employees.
Prepare schedules and assign service requests, unit turns, inspections, preventive maintenance, and property projects.
Monitor team workload and adjust assignments throughout the day to ensure work is completed timely and efficiently.
Review and approve employee timecards and address attendance, scheduling, and performance concerns.
Provide regular feedback, establish clear expectations, and hold team members accountable for performance.
Partner with the Human Resources and property leadership on hiring, employee development, performance management, and other personnel decisions.
Foster a positive, collaborative, safe, and accountable work environment.
Oversee all maintenance operations for the apartment community.
Review, prioritize, assign, and monitor resident service requests.
Identify emergency and resident-impacting maintenance issues and ensure they receive immediate attention.
Establish and oversee preventive maintenance schedules for building systems, equipment, apartments, and common areas.
Manage the unit-turn process and ensure vacant apartments are completed on schedule and meet company standards.
Conduct regular property inspections and site walks from an owner, resident, safety, and curb-appeal perspective.
Track maintenance performance, recurring issues, outstanding service requests, unit-turn timelines, and departmental priorities.
Ensure the maintenance team maintains accurate work-order and inspection documentation.
Provide occasional hands-on technical support when needed to address emergencies, unusual problems, staffing shortages, or workload demands.
Identify when work should be completed internally and when an outside contractor is appropriate.
Obtain and evaluate contractor proposals and competitive bids.
Schedule and oversee vendor and contractor work.
Confirm that contracted work is completed properly, timely, and within the approved scope.
Manage maintenance purchasing, supplies, inventory, and departmental expenses.
Operate the maintenance department within the property’s approved budget.
Assist with planning and coordinating capital projects and larger property improvements.
Identify potential building, equipment, safety, and financial risks and communicate recommendations to property leadership.
Partner closely with the Community Manager to maintain the physical condition and appearance of the community.
Ensure resident service requests are completed professionally and within established performance standards.
Maintain strong curb appeal throughout the property.
Promote and enforce safe work practices.
Ensure compliance with company policies, Fair Housing requirements, applicable safety standards, and local building requirements.
Participate in the emergency on-call rotation approximately one week every four weeks. Additional compensation is provided during assigned on-call weeks.