AP Operations Analyst

Ulta Beauty, Inc.•Bolingbrook, IL

16h•Hybrid

About The Position

Be a part of an exceptional team that leads company shrink mitigation and safety initiatives while keeping our Guests, Associates, and Communities at the center of everything they do. The face of retail is constantly changing, and this agile team is at the forefront of the latest Asset Protection technology and analytical tools that help protect company assets every day. Through operational excellence, innovation, and collaboration, the Asset Protection team is exceptional at quickly designing and implementing innovative new solutions for diverse Asset Protection challenges while simultaneously building strong partnerships across Human Resources, Stores Operations, Supply Chain, and Compliance teams. Do you enjoy investigating company profitability opportunities? Are you a proactive critical thinker who loves executing a strategic business plan? Then consider joining the Asset Protection team today! The Asset Protection Operations Analyst plays a critical role in supporting and maintaining all Asset Protection (AP) service request across the organization, including retail stores, corporate offices and distribution centers. The Operations Analyst is responsible for facilitating and maintaining all Asset Protection related service tickets and calls for all stores, corporate offices and DC’s. The Operations Analyst will provide support for companywide CCTV systems, Burglary and Fire Alarm Systems, and additional Asset Protection equipment as needed. The analyst will be assigned to manage budget impacting projects and make independent decisions that impact multiple company locations. The role will also be responsible for implementing an efficient ticket completion and tracking strategy to maintain budget and service levels with on time resolutions. Collaboration and communication with AP field leaders, construction vendors, local fire marshals, internal business partners will be required for successful new store, remodel and project schedules. In all we do, we strive to uphold the company’s values in which we win together, give wow experiences, improve always, do what’s right, champion diversity and, love what we do and own what we do.

Requirements

Minimum of associate’s degree or equivalent from a two-year college or technical school; or 3-5 years related experience and/or training; or equivalent combination of education and experience.
Aptitude to influence colleagues, peers, and cross functional teams throughout the organization
Demonstrated expert level with Microsoft Office Suite, Microsoft Word, Excel, and PowerPoint
Excellent written and oral communication skills
Excellent organization and prioritization skills
Able to multitask in a fast-paced environment
High degree of accuracy, organizational and communication skills, detailed oriented and strong team player
Ability to travel, including overnight stays, as required
Ability to work weekends, evenings and holidays as needed

Nice To Haves

Travel 0-10%

Responsibilities

Oversee the lifecycle of AP service tickets to ensure timely resolution and adherence to service level agreements (SLAs)
Follow up on all service tickets with store teams while also facilitating service calls from the field related to Asset Protection equipment.
Work with respective vendors to ensure timely response and completion of all service calls along with dispatching technicians to resolve repair issues.
Issue purchase orders and create contracts with sufficient lead-time and appropriate frequency and order quantities to enhance AP field operations and ensure the safety and security of all company facilities and associates.
Review and approve vendor proposals for accuracy while partnering with the Asset Protection field team to validate the proposed expense to the individual store needs.
Maintain and resolve internal tickets request assigned to Asset Protection.
Create monthly, quarterly and annual remedy reporting for distribution to Asset Protection teams. Prepare periodic reporting as directed. Through reporting, identify trends that may impact the business and propose solutions.
Generate logs to track capital projects and expenses along with making recommendations on timing for vendors and AP leadership
Participate on vendor calls to track project milestones, communicating with suppliers and generating spend and usage reports.
Ensure accurate and timely data maintenance in Excel, order forms, procurement databases, S4, Service Channel, and ARIBA.
Maintain store security systems while facilitating the replacement of equipment and repairs in stores by working with stores management and field Asset Protection team. Oversee the process of updating store equipment profiles.
Identify issues and solve problems with distribution centers, stores, suppliers and internal customers.
Validate and code invoices for processing of payment.
Process, file and track assigned non-capital invoices and expenses. Follow up with vendors on problematic invoices, such as inaccurate charges or warranty work.
Order and maintain proper supply of all keys and cores and other items related to security systems such as electronic article surveillance equipment.
Collaborate closely with AP field leadership, construction vendors, local fire marshals, and internal departments to support store openings, remodels, and special projects.
Communicate and maintain new store and remodel spreadsheet by tracking construction dates and vendor installation timelines. Compile and send new store equipment boxes to new stores. Work with the new store set team and Asset Protection vendors to ensure swift resolution of open issues
Review new store drawings to create and implement lockdown security system to provide installation by due date. Maintain lockdown system replacements for stores by monitoring Service Channel tickets.
Monitor and provide Burglary Alarm exception reporting as needed.
Lead and manage budget-sensitive projects, making independent decisions that affect multiple company locations.
Collaborate with internal departments to achieve a successful completion of store projects by executing all Asset Protection needs on time and under budget. This may include task such as determining the number of cores and placing orders for timely delivery, reviewing store maps for possible camera moves and working with vendors for timely execution of request.