AP Customer Service Rep
Jefferson Health Plans•Philadelphia, PA
•Onsite
About The Position
The Customer Service Rep I assists the Accounts Payable Management Team by functioning as a problem resolution resource for discrepant invoices and ensures the highest level of customer service for vendors and departmental personnel and assisting in the formulation of policies and procedures to expedite the resolution of match exceptions.
Requirements
- High School Diploma or GED required.
- 2 – 4 years of general Accounts Payable experience with strong customer service background
- Excel and Word proficiency
- This position requires focus and attention to detail.
Responsibilities
- Problem resolution for invoices on match exception status
- First line customer service for all vendors and departmental personnel
- Work collaboratively with departmental, supply chain and other match audit personnel
- Credit hold resolution
- Credit memo follow up with vendors
- Interacts with co-workers, visitors, and other staff consistent with the core values of the University
- Excel and Word proficiency
- Cooperates in department’s work improvement efforts. Participates on work related teams.
- Supports Management in installation of future system enhancements and updates.
- Prepare management reports
- Assist in the development of new reports and on line queries
- Refer major issues to management for resolution
- Other duties as assigned by management.
Benefits
- medical (including prescription)
- supplemental insurance
- dental
- vision
- life and AD&D insurance
- short- and long-term disability
- flexible spending accounts
- retirement plans
- tuition assistance
- voluntary benefits
- tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
