AOS Data Quality Assurance & Special Projects Specialist

Academy of Art University•San Francisco, CA

2d•Hybrid

About The Position

Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow. Academy of Art University is seeking an AOS Technical Operations and Project Lead to work a Hybrid position in the San Francisco Bay Area. This position works closely with the Vice President, Admissions Operations and the Manager, Admissions Operations Support to lead daily business operations and data/application processing needs throughout Admissions business day.

Requirements

Experience leveraging data for detailed reports to Senior Management.
Proven success leading data processing by utilizing platforms like Salesforce.
Strong attention to detail while meticulously ensuring accuracy, consistency, and high quality in tasks.
Ability to summarize, analyze and explore large datasets.
Experience creating relationships between different data tables using Data Analysis Expressions.
Proficient in Excel including Pivot table and VLOOKUP.

Nice To Haves

Desire to continuously improve and receive feedback and coaching from Mangers.
A Bachelor’s degree - is preferred.
Desire to work with a variety of employees with varied backgrounds.

Responsibilities

Lead data processing and workflow optimization projects from documentation, scheduling, delegation, and testing.
Liaise with IT and other technical resource support in meeting project goals and rollout deadlines.
Delegate and lead project tasks based on team members’ individual strengths, skill set and experience level.
Track project progress, post go-live performance and successful completion of short- and long-term goals.
Lead accurate execution and delivery of specific recurring reports (i.e. Gross Applications, Registrations, YOY data comparison, etc.).
Assist with daily tracking, reporting, and ongoing quality assurance checks and measures of ongoing data updates of student information, along with specific QA/reporting needs per time of year.
Effectively execute system audits and analyses; Recommend creation of strategic quality assurance system queries and efforts.
Effectively lead Admissions Acuity and Web Form Appointment flow, ensuring daily appointment availability and cap are in sync with Admissions Specialists’ work schedule.
Collaborate with department leadership to ensure all University and Admissions programs data processes are accurately and timely planned and executed.
Work side-by-side with AOS Management Team to monitor and manage all aspects of service levels optimization and all other quality assurance standards.
Serve as backup for other AOS Technical and Database partners on reporting, operations, and project needs.
Effectively address operations and data issue resolution, recommend and lead stop gap and long-term solutions.
Partner with Department Manager in leading onsite and offsite Admissions Events / Open House real time data updates, application processing, tracking and timely results reporting.
Support and serve as AOS Manager’s back up in leading all aspects of streamlined communication and daily operation needs for the department.
Support VP of Admissions Operations in effectively executing ad hoc data reporting preparations and documentation.